Position:
Italian-Speaking Customer Support Agent
Work Model:
On-site (Lisbon office, Portugal)
Availability:
Immediate onboarding
Schedule:
Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Seeking an exciting professional journey in Portugal? Join our vibrant, multicultural team in Lisbon as an Italian-speaking customer support agent. In this key role, you will act as the first line of contact for Italian-speaking clients, resolving inquiries via telephone, email, and digital messaging. We are looking for resourceful problem-solvers who excel in a dynamic, team-oriented workspace.
Core Responsibilities
Customer Interaction:
Handle inbound calls, emails, and online chats from Italian-speaking clients using a polite and professional approach.
Issue Resolution:
Assess client difficulties, pinpoint root causes, and deliver timely, tailored answers.
Information Recording:
Keep precise logs of all user inquiries, ticket updates, and resolutions within our CRM software.
Target Achievement:
Consistently meet key performance indicators, including CSAT, FCR, and AHT metrics.
Continuous Learning:
Attend ongoing training sessions to stay informed about product enhancements, company guidelines, and operational standards.
Candidate Requirements
Language Skills:
Fluent or C1/C2 proficiency in Italian (written and spoken); minimum B2 English level for internal team collaboration and software navigation.
Availability:
Adaptable to a fully rotating 24/7 work schedule.
Work Location:




Ability to work on-site at the Lisbon office.
Work Authorization:
EU/EEA citizenship, a valid EU passport, or a legal Portuguese work visa.
Core Competencies:
Strong communication habits, active listening, stress tolerance, and a positive mindset toward troubleshooting.
Remuneration Packages
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base:
€1,****** (paid across 12 months)
Housing:
Self-arranged accommodation
Best Suited For:
Local Lisbon residents or candidates managing their own living arrangement
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base:
€1,****** (paid across 12 months)
Housing Included:
Private room in a shared corporate flat, with all core utility bills fully covered
Travel Assistance:
Inbound flight cost reimbursement after completing the trial period, plus airport transfer service
Best Suited For:
Applicants relocating to Lisbon from abroad
Perks & Benefits
Professional Growth:
Clear avenues for promotion into management, QA, or training roles.
Paid Training:
Fully compensated initial instruction program.
Workplace Environment:
Inclusive company culture with organized group activities, sports teams, and social events.
Health Support:
Complimentary private health coverage after six months, plus free mental health consultations.
Local Advantages:
Experience Lisbon's abundant sunshine, coastal surroundings, historical sights, and active social environment.
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📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
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