- Manage customer requests post-acquisition processes, ensuring quality and results-oriented execution
- Carry out activities related to the Social Premio
- Support data collection for Authority investigations
- Handle customer complaints, requests, and inquiries in a back-office setting
- Manage core business activities, including On-Condition Updates, with full ownership
- Develop new processes and services on the Integrated Information System (SII)
- Perform analyses and KPI calculations to support internal functions and data-driven decision-making
- Contribute to compliance initiatives and continuous improvement efforts

Requirements

- Experience in distributors processes and customer management
- Familiarity with the regulations governing relationships with Acquirente Unico and DSO's
- 3–4 years of experience in the Energy sector or in consulting
- Strong analytical and problem-solving skills
- Advanced MS Office proficiency
- Familiarity with Salesforce and Power-BI
- Effective written and spoken English communication
- Growth-driven team-player approach, empathy,



collaboration, and knowledge sharing

Core Competencies

Demonstrates expertise in customer management and data analysis within the Energy sector, with a focus on compliance and process improvement. Proficient in utilizing tools like Salesforce and Power-BI to drive data-driven decision-making.

Highest-signal resume keywords

- Customer Management
- Data Analysis
- Energy Sector Experience
- Salesforce Proficiency
- Advanced MS Office Skills

Hard Skills

- Data Collection
- KPI Calculation
- Process Development
- Analytical Skills
- Problem-Solving

Soft Skills

- Effective Communication
- Team Collaboration
- Empathy
- Knowledge Sharing

Industry Keywords

- Distributors Processes
- Acquirente Unico Regulations
- DSO Relationships
- Compliance Initiatives
- Continuous Improvement

Tools & Technologies

- Salesforce
- Power-BI
- Integrated Information System

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📌 Customer Distributors Operations Specialist (Milano)
🏢 Jobtailor
📍 Milano