- International Company / Customer Service / Sales Support -

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A Japanese company is currently recruiting an Inside Sales to join its EMEA Marketing & Sales team in Milan, Italy.

The Inside Sales will provide customer service and sales support through phone and email interactions, managing reservations, ticketing, group bookings, and customer enquiries while maintaining relationships with corporate clients and travel agencies.

The ideal candidate should have customer service or sales support experience, strong communication skills, fluent Italian, and business-level English proficiency.

Ref: SE47589 - Please include this when making any enquiries.

Main Responsibilities

Handle customer enquiries through phone and email, providing prompt and professional support

Manage reservations, ticketing, group bookings, complaints, claims, and reservation-related issues

Process BSP-related tasks including refunds and ADM handling

Update CRM records including waivers, special requests, and additional services

Support administrative tasks related to corporate and travel agency contracts

Assist sales and marketing activities including B2B website updates and event participation

Maintain relationships with corporate clients, SMEs, TMCs, and agents

Prioritise workload effectively while maintaining high standards of customer service

Ideal Candidate

Experience in customer service, inside sales,



travel operations, or related fields

Fluent Italian and business level of fluency in English

Strong teamwork, time management, and problem-solving skills

Customer-oriented with a proactive approach to sales and service

Ability to manage multiple complex tasks and work effectively under pressure

Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

Knowledge of reservation systems, fares, and ticketing processes is advantageous

Willingness to travel internationally when required

Conditions

Location: Northern Milan, Italy

Working Style: office based

Salary: €30,000–€33,000 per annum depending on experience

Job Type: permanent, full-time

Working Hours: Monday to Friday, 9:00-17:00 (37.5 hours per week)

Start: ASAP

Benefits: according to Employee Handbook

*All applicants for the Inside Sales position must have the right to work in Italy without any restrictions as the Company is not able to offer visa support.

*We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.

*Please note that an English CV is required for this position. Kindly ensure your application is submitted in English. xykwogc

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs.

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