Type of vacancy: Regular
City: Schiphol Centrum
Hours per week: 40
Education: Hbo
Apply before: 08/14/2026

Introduction

We’re looking for an ambitious and knowledgeable Business Analyst to join the KLM Digital Cargo Operations team and play a key role in the NCT project.

What are you going to do?

As a Business Analyst in the Logistic Handling Concept (LHC) Track, you will be responsible for further detailing the NCT Operational Concept, contributing to process installation development, the POC Program, and translating these into cargo handling processes, manuals, and policies. This includes impact assessment and defining business requirements.

Your focus will be on aligning processes and hardware to optimize the logistical flow of shipments through the new terminal. You'll collaborate with stakeholders to understand their needs, analyze business processes, and ensure project objectives align with strategic goals. This role bridges the gap between operations and technology, facilitating effective communication and driving successful project implementation.





As a Business Analyst Logistic Handling Concept (LHC) within the New Cargo Terminal (NCT) project, you will contribute to building and optimizing the logistical flow of shipments through the New Cargo Terminal, enhancing the efficiency and effectiveness of KLM Cargo's operations.

On top of that, you’ll find yourself working in an environment where planes taxi past your window, cargo rolls by, and innovation is in the air. With such a wide variety of roles, departments, and colleagues, KLM offers you the chance to exceed your own expectations — every single day.

Your tasks will include:
- coordinating transversality content and priority wise within the Logistic Handling Concept track as well as beyond the track.
- process analysis and management, focusing on detailing the Operational Concept and its North Star Processes (BPMN level 3-5).
- detailing the Cargo-a-la-Carte concept and translating it to cargo ha

📌 Career opportunities: Business Analyst NCT (Italia)
🏢 KLM
📍 Italia