At Lexroom, we set the bar for legal AI - clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose. Why Lexroom.ai? Shape the Standard : Be part of the team setting the benchmark for legal AI in Europe. Work with the Best : Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. Deliver Meaningful Results : Your work will directly influence how legal professionals operate - faster, clearer, and more efficiently. At Lexroom, we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation,



a new standard for the legal world. Your Key Responsibilities Own Customer Care in Italy : lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention. Lead Lexroom's Customer Success expansion into new geographies : set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion. Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets. Requirements: 7-8+ years of experience within Customer Success, Customer Care, or Support functions. 2-3+ years of experience as a people manager , ideally within Customer Success, Customer Care, or Support functions. Proven experience ma

📌 Customer care manager (Italia)
🏢 Lexroom
📍 Italia