JOIN OUR TEAM Hanes Supply, Inc. is a well-established full -line industrial
manufacturer of slings and contractor supplier specializing in lifting
solutions. Hanes Supply offers a comprehensive and diverse product line to its
customers including: rigging, fall protection, power tools, fasteners, hand
tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes
Supply has six other branches in the United States.

Position Summary: Provide seamless customer service through both phone and email
interactions in a fast paced environment.

Essential Duties and Responsibilities:

– Observes all safety procedures, rules and regulations, and instruction in
performance of job duties.

– Receive phone calls, emails, and faxes from customers to discuss product
requirements and offer solutions.

– Processes quotes and orders and relay pricing and delivery information to
customers in a professional manner.

– Requires constant inter-department communication to assure customer
satisfaction.

– Assists Counter Sales Associates as needed with any walk in customers,
questions,



and/or stocking merchandise.

– Works with Outside Sales Associates with any requested customer information or
order status.

– Expected to provide customers with solutions and use resources to achieve when
necessary.

Knowledge, Skills and Abilities:

– Must be able to actively listen and respond to customers’ needs in order to
help them purchase the right product.

– Must have basic math skills and be able to convey information to customers
effectively.

– Previous customer service experience and a working knowledge of sales and
inventory systems is highly desired as well as a working knowledge of rigging,
industrial and/or construction supplies.

Level of Education and Experience:

– High School or equivalency diploma is required.

– Minimum of 6 months’ experience working in customer service or a sales
environment is highly preferred.

Physical Demands:

The physical demands described belo

📌 COUNTER/ INSIDE SALES ASSOCIATE (Siracusa)
🏢 Hanes Supply
📍 Siracusa