Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save
lives. We provide innovative technologies that make a meaningful difference in
people's lives. Our medical devices, software and related services are used
worldwide to diagnose and treat patients suffering from serious cardiopulmonary
and respiratory conditions.

Job Summary:

The CRM Systems Specialist provides frontline support for Salesforce.com and
related business applications, helping drive user adoption, data quality, and
system effectiveness across the organization. Reporting to the Manager, Global
Sales Systems - International, this role is responsible for Salesforce
administration, user support, data maintenance, troubleshooting, training, and
documentation. The position partners closely with cross-functional teams to
support system enhancements, process improvements, and business initiatives
while serving as a Tier I support resource and managing user requests through a
structured case management process.

Location:



Ideally within commuting distance of our Piacenza or Runcorn offices.

Pay Transparency: dependent on experience in relation to the position, the
salary would be between €50,000 - 58,000 per annum

Essential Functions:

* Provide day-to-day support for Salesforce.com users, promoting adoption and
best practices across the business.
* Perform routine CRM administration and data maintenance, ensuring data
accuracy and integrity.
* Manage account, contact, opportunity, and lead updates, including imports,
merges, and hierarchy changes.
* Create and maintain user documentation, training materials, and knowledge
resources.
* Support testing, troubleshooting, and validation of Salesforce enhancements
and new functionality.
* Assist with user requests, issue resolution, and other Salesforce or business
application support activities.
* Collaborate and cross-train with team members to support broader business
processes and applications.

Skills Requireme

📌 Salesforce Administrator (Piacenza)
🏢 Zoll Medical
📍 Piacenza