ppNOC techician /p pNetwork Operating Center play a key role in increasing Vaultica customer experience and keeping in coordination with all the operation structure of Vaultica high standard of availability for the services and the infrastructures /p pAs part of NOC you will: /p ul liMonitoring all the sites through electrical and mechanical monitoring systems (BMS) /li liAct as point of contact with Customer for welcome desk in case customer fault notifications or requests /li liMonitor customer connectivity services and provide on line support/configuration if necessary /li liMonitor Cyber security alerts and provide the first reaction /li liInvolve company specialist resources to resolve faults, complains of customer notification /li liStart the escalation process, if needed. /li liInstall,



configure and troubleshoot cables connections /li /ul ul liDefine the process and procedure to support NOC activities and customer management according to the relevant company departments /li liSet KPO and Monitoring KPI and related standards /li liBe active part of company quality improvement process /li liBe the first escalation point. /li /ul pTechnical skills and personal attitudes /p pVery good customer-facing attitude, negotiation capability and relationship management. /p pStructured mindset and analytics skills /p pCapacity to work under pressure and crise management. /p pBackground on data center or TLC/ITC industry with knowledge on monitoring systems, double-talking systems and related processes. /p pKnowledge about network technology and cybersecurity /p pProfessional on English and availability to integrate H24 shift if needed. /p /p #J-18808-Ljbffr

📌 NOC Technician (Siziano)
🏢 Vaultica
📍 Siziano