ppReceive and respond to telephone calls and emails from end users; /p pDocument all complaints and failures per the Masimo Quality System; /p pProvide first and second level technical support and training; /p pInitiate repair/replacement of failed and/or defective products; /p pBe the customer advocate for all matters involving Service; /p pProvide technical consulting to sales team /p pFollow up on Technical Bulletins for Masimo products; /p pIdentify potential Customer training issues and propose solutions; /p pConvey information from the field regarding product suggestions, improvements and enhancements to Product Marketing; /p pMaintain a knowledge base of troubleshooting training; /p pFollow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved; /p pProvide technical review of all training and supporting user interface documentation; /p pMonitor Technical Support process and procedures. Initiate changes to optimize the process; /p pBe able to work with and be knowledgeable of biohazard products and procedures; /p pMaintain account management for service related activities; /p pOccasional domestic and international travel might be required to visit problem hospitals, doing competitive product research and/or maintaining customer perspective; /p pDuring travel,



must be able to lift up to 45 pounds of tools and equipment; /p pPerform all other duties as assigned or required; /p h3Qualifications: /h3 p2-3 years' experience in customer service role /p pStrong 'hands-on' skills, with ability to perform detail-oriented work with high degree of accuracy; /p pMust have flexibility in reacting to new situations and adaptability for working in a new environment; /p pMust be PC literate, have excellent organizational, communication, and writing skills; /p pAbility to travel both domestically and internationally; eligible to apply for a Passport; /p pAbility to work on a rotating after-hours on-call schedule; /p pAbility to lift 45 lbs on an occasional basis; /p pFluent in Italian and English. /p pThe annual salary range for this role is 28,000 - 36,000 Euro. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. /p pThis job is also eligible for premio/incentive pay. /p pNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. /p /p #J-18808-Ljbffr

📌 Technical Support Specialist (Milano)
🏢 Masimo
📍 Milano