Customer Quality Engineer Reggio Emilia, 42124 Italy Required Travel: 0 - 30% Job Description: **Position summary** We're looking for a **Customer Quality Engineer** in **Reggio Emilia** . This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction. Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses. **Main responsibilities** - Manage customer quality complaints end-to-end, from receipt to closure. - Analyze customer non-conformities and coordinate resolution using structured problem-solving tools (e.g., 8D, RCA, Ishikawa, 5 Whys). - Colaborate to ensure production continuity by minimizing the impact of quality issues on volumes and deliveries. - Act as the main point of contact for customers on quality topics, ensuring clear, timely, and professional communication. - Coordinate internal activities with technical departments (R&D;, Manufacturing, Industrial Engineering, Supply Chain) to identify root causes and implement corrective and preventive actions. - Monitor the effectiveness of implemented actions and ensure formal closure of complaints within agreed timelines. - Monitoring Customers IPM and PPM focusing on critical issues collaboranting in improvement plan definition and implementation to reducethem and maintain high level of customers trust **Main opportunities and challenges:** Opportunity to work in a dynamic and multinational reality, with excellent career opportunities.



Short term challenge: Customer IPM & PPM improvement according to KPI targets Long term challenge: Further improvement and strengthening of relationship with customers, establishing robust communication together with fast and effective support in order to give customers certainty of having always a trusted partner. **Job position requirements** Education:University bachelor degree Degrees Required in "Engineering " - Degrees preferred "Mechanical Engineering" **Professional background** - At least two years of experience in a similar role is a plus - Background in medium-structured industrial contexts (preferably mechanics or hydraulics) - Automotive is a plus (not mandatory) **Hard skills** Essential: - Fluent in spoken and written English - Skilled to use Microsoft Office suite, SAP - Basic Quality tools knowledge (8D, SPC, PPAP, Kaizen, Problem solving, ...) - Team Working Considered as a plus: - French/german language - Knowledge IATF16949 standard **Soft skills** - Team working - Proactivity - Strong organizational activities to manage tasks and priorities - Excellent communication skills and collaborative mindset - Passionate about quality, driven by innovation, and customer oriented - Good technical understanding and analytical skills **Compensation:** Starting gross annual salary (RAL): starting at 38.000, Level C3 - CCNL Metalmeccanica Industria - The total compensation package will be determined based on the candidate's skills and professional experience.

📌 Customer Quality Engineer (Reggio Emilia)
🏢 Allison Transmission
📍 Reggio Emilia