pb Who we are: /bp At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible. /pp Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Advanced Manufacturing. By pioneering cutting-edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture. /pp Our solutions combine advanced robotics with additive manufacturing, enabling high-performance, large-scale production with unmatched efficiency and sustainability. /pp Central to our innovation are our flagship platforms Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components, and the Eidos Manufacturing Software Suite. /pp With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do. /pp Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future! /pp JOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE /pp Esperienza, qualifiche e soft skill: possiede tutti i requisiti per avere successo in questa occasione? Lo scopra qui sotto. brpb Who we are looking for /b /pp As a Customer Success Engineer, you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics. /pp In this role, you will work at the intersection of customers and internal technical teams, supporting the effective adoption and use of Caracol’s solutions. You will be involved in day-to-day customer support activities, ensuring timely and high-quality assistance while helping customers maximize the value of our technologies and contributing to customer satisfaction, retention, and long-term success.



/ppb Few examples of responsibilities /b /pulli Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support /lili Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed /lili Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol’s solutions /lili Collect and structure customer feedback, identifying recurring issues and opportunities for improvement /lili Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up /li /ul pb Ideal Background /b /pulli Degree in Mechanical Engineering, Industrial Engineering or a related field /lili2–3 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments /lili Solid experience in industrial contexts; exposure to Additive Manufacturing is a plus /lili Experience in 3D modelling, with knowledge of Rhinoceros as a plus /lili Good understanding of design processes, software tools, and manufacturing workflows /lili Strong interpersonal and communication skills, with a customer-oriented mindset /lili Fluency in English and Italian is mandatory /li /ulpb Other requirements /b /pulli Availability to travel occasionally to customer sites /li /ul pb What we offer: /b /pulli Salary range: €34.000–€38.000, depending on experience /lili Flexible working hours and smartworking /lili Opportunity for career advancement /lili Friendly, international and innovative work environment /lili Continuous learning and development opportunities /li /ul p Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /pp Join us in shaping the future of Additive Manufacturing! xrdbqlu Apply today and be part of our success story. /p /p /p

📌 Customer Success Engineer - Additive Manufacturing (Milano)
🏢 Caracol AM
📍 Milano