Azienda

La società è una realtà consolidata e ben strutturata nel settore Technology & Telecoms. Con un'organizzazione di medie dimensioni, offre un contesto professionale e specializzato focalizzato sull'innovazione tecnologica e la qualità dei servizi.

Descrizione Lavoro

The selected candidate will play a key role in ensuring the efficient delivery of IT support services and will act as a point of reference within the team. The ideal profile is a proactive professional with the potential to coordinate a small group of internal resources and external service providers, assuming operational responsibilities when the manager is unavailable.Main Responsibilities

- Provide first-level IT support to users across multiple national and international locations.

- Deliver direct operational support on hardware, software, and workplace technology issues.

- Coordinate and oversee external IT service providers, including alignment, training, and operational monitoring activities.

- Support the standardization of devices, domains, and company IT policies.

- Contribute to cross-functional IT initiatives, including workplace technology, printing services, badge systems, and asset management.

Operational Activities

- Manage procurement requests for IT equipment.

- Maintain and update the corporate IT inventory, including a large fleet of leased devices.

- Oversee the lifecycle management of mobile devices (smartphones, SIM cards, and related assets).

- Configure and prepare client devices, including laptops, workstations, and replacement equipment.

- Provide first-level support for endpoints and printers.

Additional Responsibilities

- Collaborate actively with the wider IT team.

- Maintain technical documentation, inventories, procedures, and compliance records.





- Contribute to the continuous improvement of the IT ticketing platform and support processes.

- Monitor alerts and assist with IP telephony systems.

- Perform operational checks related to disaster recovery, backup systems, and endpoint security solutions.

- Support initiatives aimed at improving service quality, response times, and user satisfaction.

Competenze ed esperienza

Requirements

- 4-5 years of experience in a similar IT Help Desk or IT Support role.

- Basic system administration skills, particularly in Windows environments.

- Knowledge of networking fundamentals.

- Experience supporting Windows and Linux workstations.

- Familiarity with virtualization technologies such as VMware.

- Good command of English.

- Strong attention to detail, reliability, and discretion.

- Flexible, proactive, and solution-oriented mindset.

- Ability to coordinate activities involving internal stakeholders and external partners.

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Completa l'offerta

- Permanent employment contract.

- Structured onboarding and training program.

- Competitive compensation package aligned with experience.

- Flexible smart working policy.

- Opportunity to work in an international and technology-focused environment.

- Exposure to cross-functional projects and the possibility of growing into a coordination role.

- Salary 35-40.000€

Fatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge 68/99 (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.What We Offer

📌 IT Help Desk Senior/ Team leader... (Brescia)
🏢 Michael Page
📍 Brescia