Territory Customer Support Manager John Deere Italy is looking for a Territory Customer Support Manager to join the Aftermarket & Customer Support & Training department. The selected candidate will help ensure an excellent customer experience throughout the life cycle of John Deere products, supporting the dealer network in skill development, adoption of digital solutions and growth of after-sales business. Working closely with dealers and internal stakeholders, the role will be key to improving customer experience, developing organizational capabilities and implementing John Deere strategic initiatives.

Main responsibilities Managing Customer Support activities with the dealer network

Supporting dealers in developing competencies and organizational capabilities in Aftermarket

Promoting adoption of connectivity, digitalization and Connected Support

Being the point of reference for Customer Experience initiatives and customer satisfaction improvements

Analyzing post-sales performance and identifying opportunities for improvement

Delivering training, coaching and consultancy on products, services, processes and strategic initiatives aimed at growing the post-sales business

Supporting the implementation of John Deere projects and programs within the dealer network

Building strong collaboration with dealers and internal stakeholders

Operating in accordance with John Deere values, ethics and policies





Essential requirements Fluent Italian and English

Ability to work autonomously and organize own activities

Strong communication, collaboration and relationship management skills

Willingness to travel in the territory

Understanding economic and commercial dynamics of customers and dealers

Preferred Experience in agriculture or agricultural machinery

Knowledge of Customer Experience Management principles

Experience in dealer development, after-sales services or technical-commercial support

Interest in digital innovation and connectivity solutions

What we offer A collaborative and inclusive work environment

Opportunities for professional growth and continuous learning

Access to development programs and international career paths The chance to contribute to innovative and sustainable solutions for our customers

Contract type: Full-time, permanent.

Job Grade: 7E. CCNL Terziario e Servizi.

Indicative salary range: €55,000 – €65,000 depending on experience and qualifications.

John Deere believes diversity and inclusion are fundamental values. Selection decisions are based solely on competencies, qualifications, experience and role requirements. We welcome applications from people with diverse backgrounds and experiences.

Deadline for applications: 15/09/2026.

John Deere

Italiana

📌 Territory Customer Support Manager (Cassina De' Pecchi)
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📍 Cassina De' Pecchi