About the Company GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D;, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO , covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.

About the Role

Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts; department.

Responsibilities

Responsible for the construction of technical management/training/warranty and claim process and team building

• Responsible for technical support and quality system and warranty system construction

• Responsible for the formulation of KPI of technical quality team and service stations





• Responsible for the implementation of technical quality business plan

• Responsible for the formulation and implementation of training plans

• Responsible for setting up the training classes

• Responsible for KPI development of warranty team

• Responsible for warranty business planning and warranty management of service stations and dealers

• Undertake related tasks of the department;

Qualifications Fluent English and Italian.

Experience in the OEM or distributor same position in European market mainstream vehicle brands.

Required Skills

Customer-Centric Mindset & Empathy Leadership & Team Management Communication & Interpersonal Skills Problem-Solving & Critical Thinking Adaptability & Resilience

📌 Technical/trainning/warranty manager (Milano)
🏢 GWM Italia
📍 Milano