ppWe are currently seeking a bService Engineer /b to join our bAfter Sales Services Department /b at CAREL HQs in Brugine (Padova). /p h3ROLE GOALS /h3 pHe/She takes care of all Trouble Tickets that Field Operations identifies as 2nd level. Those for whom a written technical advice, an exit to the customer or a purely technical telephone assistance is needed. He improve the quality level of Carel having interactions with Rd and Quality as reference of a product line in field. /p h3Main Responsibilities And Activities /h3 ul liHe/She performs the activities as Technical Engineer for the most complex and important technical support interventions following the case in field or remotely; /li liHe/She: /li liIn alignment with Field Operation dept., prioritizes, plans trough external assistance interventions of the following types: commissioning, extraordinary maintenance, reports and tests on possible product issues; he/she approve field reports to be paid. /li liMakes sure its team has the appropriated level of knowledge on products,



applications and methods for intervention; maps the possible gaps and coordinates with Platforms and Knowledge Centre to fill them through trainings; /li liSupports the local Subsidiaries and Knowledge Centre in mapping their own local gaps of knowledge of Services staff, and provides dedicated training when necessary in order to let local staff autonomous; /li liTakes care about internal tests to check the procedures of a typical HVAC unit (Chiller, Rooftop, AHU, VRF…) knowing the thermodynamic/physical principle of a frigo circuit like defrosting, cycle inversion, oil return, preheating…. /li liHe/She analyzes data from After Sales process-monitoring tools (as the ticketing system) on its assigned product line, in order to provide summarized and valuable information to Quality, Platforms and Sales about the behavior of products during commissioning or after sales; /li liHe/She proposes improvements in the methods and tools of After Sales interventions across the Group; /li /ul h3Requirements /h3 ul liAt least 3 years specific experience in similar role /li liA degree in an Engineering field is not mandatory but considered as a plus; /li liGood English level proficiency; /li liMastery in the use of the main Office tools (particularly MS Excel); /li liGoal orientation, good communication and negotiation skills; /li liAvailability to travel. /li /ul /p #J-18808-Ljbffr

📌 Service Engineer HVAC/REF (Brugine)
🏢 Carel
📍 Brugine