Key ResponsibilitiesProvide end-user support (Level 1 and basic Level 2) via ticketing systemInstall, configure and troubleshoot Windows client devicesManage user accounts and permissions (Microsoft 365, Active Directory)Support onboarding/offboarding processes (users and devices)Configure and support mobile devices (iOS and Android)Maintain IT documentation and knowledge baseSupport and guide junior Help Desk resources on daily activitiesRequirements (Must-have)3 years of experience in IT Support / Help DeskGood knowledge of Windows 11 troubleshootingExperience with Microsoft 365 (user management, basic administration)Basic knowledge of Active Directory (users, groups, password reset)Experience using a ticketing systemGood communication skills with end usersAbility to manage multiple requests and prioritize tasksBased in Genoa areaNice-to-haveExperience with Level 2 support activitiesBasic networking knowledge (IP, DNS,



Wi-Fi)Experience with device deployment tools What we are looking forReliable and structured approach to daily support activitiesAbility to work both independently and within a teamProactive attitude in problem solvingAttention to confidentiality and data handlingScreening Notes (for External Recruiters)Prioritize candidates who:Have real hands-on Help Desk experience (not only internship)Have already worked with Microsoft 365 administrationShow exposure to Level 2 activities (even partial)Are used to working with ticketing systemsExclude candidates who:Have only academic background with no real support experienceDo not have practical exposure to Windows troubleshootingDo not have any experience with Microsoft 365 or AD

📌 Sistemista Microsoft (Italia)
🏢 Virtual
📍 Italia