Key Responsibilities

Scopra esattamente quali competenze, esperienze e qualifiche sono necessarie per avere successo in questo ruolo prima di candidarsi.

Provide end-user support (Level 1 and basic Level 2) via ticketing system

Install, configure and troubleshoot Windows client devices

Manage user accounts and permissions (Microsoft 365, Active Directory)

Support onboarding/offboarding processes (users and devices)

Configure and support mobile devices (iOS and Android)

Maintain IT documentation and knowledge base

Support and guide junior Help Desk resources on daily activities

Requirements (Must-have)

3 years of experience in IT Support / Help Desk

Good knowledge of Windows 11 troubleshooting

Experience with Microsoft 365 (user management, basic administration)

Basic knowledge of Active Directory (users, groups, password reset)

Experience using a ticketing system

Good communication skills with end users

Ability to manage multiple requests and prioritize tasks

Based in Genoa area

Nice-to-have





Experience with Level 2 support activities

Basic networking knowledge (IP, DNS, Wi-Fi)

Experience with device deployment tools

What we are looking for

Reliable and structured approach to daily support activities

Ability to work both independently and within a team

Proactive attitude in problem solving

Attention to confidentiality and data handling

Screening Notes (for External Recruiters)

Prioritize xkiyazw candidates who

Have real hands-on Help Desk experience (not only internship)

Have already worked with Microsoft 365 administration

Show exposure to Level 2 activities (even partial)

Are used to working with ticketing systems

Exclude candidates who

Have only academic background with no real support experience

Do not have practical exposure to Windows troubleshooting

Do not have any experience with Microsoft 365 or AD

📌 Sistemista Microsoft (Genova)
🏢 Virtual
📍 Genova