About the Role

Dato l'elevato interesse per questa posizione, la preghiamo di candidarsi tempestivamente se il suo profilo è in linea con il ruolo.

We're looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You'll Do

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- Respond to customer queries through social media and digital platforms.

- Provide clear, accurate information and effective solutions.

- Manage complaints professionally and elevate complex cases when needed.

- Communicate with empathy while maintaining a professional, customer-first approach.

- Follow established quality standards and company procedures.

- Meet individual productivity and performance targets.

What You Bring

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- Fluent Italian, both written and spoken.

- Intermediate English (B1/B2).

- Typing speed of 20+ words per minute.

- Strong communication, problem-solving, and interpersonal skills.

- A genuine customer-focused mindset.





- Ability to work efficiently in a fast-paced digital environment.

- Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions

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- 12-month initial contract, with the possibility of renewal.

- Full-time: 40 hours per week.

- 8-hour shifts on a rotating schedule.

- Flight ticket reimbursement according to company policy.

- Comprehensive health insurance.

- Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

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- Base Salary: €1,366.17/month

- Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

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- Base Salary: €1,040.68/month

- Performance Bonus: Details shared during the recruitment processwith the company.

Why Join?

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- Work in a truly international and multicultural environment.

- Receive full on-boarding and professional training.

- Access career development and progression opportunities.

- Vantaggi from relocation assistance and support with your move.

- Enjoy a stable 12-month contract with the possibility of renewal. xysqume

- Learn Portuguese for free and make the most of your experience abroad.

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📌 Italian Social Media Customer Specialist in Lisbon w/Relocation & Accommodation (Modena)
🏢 Cross Border Talents
📍 Modena