ph3Descrizione dell'offerta di lavoro /h3 pAre you passionate about combining technical expertise with outstanding customer service to deliver world-class water solutions? Join us in developing smarter solutions for moving and transforming water, reducing energy consumption, and improving quality of life. As our new Customer Service Back Office Engineer – Water Utility Division, you will provide technical support to customers and sales teams, helping ensure optimal product sizing, system solutions, and specifications for water utility applications. You will be part of a diverse and inclusive culture that values growth, well-being, and belonging. /p h3What you will be doing /h3 pAs part of the Customer Service Solutions Centre (CSSC) Back Office team, you will deliver technical support that strengthens customer relationships and contributes to business growth. /p h3Key responsibilities /h3 ul liProvide technical support on product sizing, applications, system solutions, accessories, installations, and pricing. /li liHandle customer inquiries and prepare accurate quotations in line with Grundfos service standards. /li liSupport sales teams on tenders and projects with sizing, specifications, calculations, delivery information, and operation and maintenance guidance. /li liIdentify business opportunities and refer them to external sales teams. /li liContribute to value-added services that improve customer experience and relationships. /li /ul h3What makes you a great fit /h3 pYou are a technically skilled professional with a customer-focused mindset, strong problem-solving abilities,



and a passion for delivering excellent service. /p h3Required qualifications /h3 ul liBachelor's degree in Mechanical, Electrical, Environmental Engineering, or a related technical field. /li liMinimum 2 years of experience in technical customer support, application engineering, or a similar role, preferably within pumps, water systems, or industrial equipment. /li liKnowledge of product sizing, hydraulic calculations, and system design. /li liStrong communication skills with the ability to explain technical concepts clearly. /li /ul h3Preferred qualifications /h3 ul liExperience with CRM and ERP systems such as Salesforce or SAP. /li liKnowledge of water utility infrastructure, industry standards, and regulations. /li liExperience supporting tenders and project-based sales. /li /ul h3Why you will love working here /h3 pWe care. /p h3You can look forward to /h3 ul liFlexible working hours and hybrid work opportunities. /li liAnnual premio, health insurance, and a strong focus on well-being. /li liThree additional paid volunteering days per year. /li liAccess to training, learning opportunities, and development programs. /li /ul pWe welcome applications from people of all abilities, experiences, and backgrounds. /p h3What we offer /h3 pIn line with Italian pay transparency regulations: /p pCCNL: Metalworking Industry and Plant Installation – Federmeccanica. /p pIndicative gross annual salary: EUR 37.000 – 52.000, depending on experience, skills, and market benchmarks. /p pCompetitive total rewards package including bonus and benefits. /p /p #J-18808-Ljbffr

📌 Customer Service Back Office Engineer - Water Utility Division (Bardi)
🏢 Grundfos
📍 Bardi