ph3Junior Credit Management Analyst w/ Italian /h3 h3Milan, Italy · Operations /h3 h3Junior Credit Management Analyst w/ Italian /h3 pSumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In Italy, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option for hardware purchases, has significantly increased the number of open payments that need active follow up. You'll be the dedicated point of contact for the Italian market, working closely with Sales, Customer Success and Customer Care teams to resolve overdue payments and keep customer accounts on track. /p h3What you'll do /h3 pContact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements /p pRespond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams /p pManage cases in the Finance Salesforce queue in line with agreed service levels /p pProcess cancellation requests and other administrative account changes accurately and on time /p pCollaborate with external debt collection agencies on more complex cases /p pRead and interpret financial information across SumUp's platforms, primarily Salesforce /p h3You'll be great for this role if /h3 pFluency in Italian at native or near native level, alongside a good working level of English /p pExperience in a customer facing role that involved negotiation, sales conversations or payment collection /p pComfort working with Excel and financial or administrative data /p pStrong written and verbal communication skills, with a natural, sales oriented approach /p pGenuine energy and willingness to learn, with an interest in building a career in finance or credit operations /p pbNice to have:



/b experience with Salesforce or Tableau and additional fluency in Spanish, French or German. /p h3Why you should join SumUp /h3 ul liOpportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office first setup /li liCommitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced /li liA dedicated annual LD budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education /li liGenerous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festivita (Personal Hours), plus public holidays and special leave days /li liFinancial security: corporate pension contributions that support your long term future /li liWell-being support: access our mental health Employee Assistance Programme for guidance and care when you need it /li liBreak4me: 1 month sabbatical after 3 years of service /li liReferral Premio: earn additional rewards by referring talented individuals to join the SumUp team /li /ul h3About SumUp /h3 pBe empowered to do more that matters. /p pAt SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today,



over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. /p pOur commitment to small businesses is reflected in our diverse team Opens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. /p pSumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website , and follow our journey on LinkedIn Opens in new window , Instagram Opens in new window , and TikTok Opens in new window . /p pbJob Application Tip /b /p pWe recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. /p /p #J-18808-Ljbffr

📌 Junior Credit Management Analyst w/ Italian Milan, Italy (Milano)
🏢 Sumup
📍 Milano