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Help Desk Specialist
Position

Help Desk Specialist

Function

Customer & Technical Support

Job Location

Trieste

Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity.

Why work in INNOVA...

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- Because the people who work here are creative and passionate

- Because innovation and advanced technologies are part of our DNA

- Because we recognize and reward merit

Main Responsibilities

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- Identify, analyze, and resolve issues reported by users according to defined Service Level Agreement (SLA), interacting with various company Department

- Respond to user requests and issues; log activities performed in the ticketing system

- Resolve or elevate issues to second-level support,



optimizing system performance while respecting predefined service levels (SLA)

- Ensure service delivery in compliance with established service levels (slas)

- Provide technical support for the installation and configuration of application software

Technical Skills and Soft Skills

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- Excellent knowledge of Microsoft programs

- Knowledge of Linux systems

- SQL skills

- Basic networking knowledge (communication protocols in Microsoft and Linux environments)

Education xysqume

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- High School Diploma in IT/telecommunications/electronics

Prerequisites and/or Experience

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- At least 1 year of experience in help desk or technical support

- Excellent knowledge of English

- Knowledge of a second foreign language is a plus

Salary range

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- 23 - 27K

The search is open to candidates of any gender pursuant to L.903/77 and L.125/91.

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📌 Help Desk Specialist (Trieste)
🏢 Innova
📍 Trieste