Auto req ID: 59896 Title: Market Support & Logistics Analyst (12-month FTC) Sales Company: Harley-Davidson Motor Company Full or Part-Time: Full Time In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come.

The Market

Support & Logistics Analyst is responsible for supporting end-to-end dealer operations, order fulfillment, and transportation coordination across multiple systems. This role ensures accurate dealer data, timely order processing, and effective resolution of shipment and service issues while partnering closely with dealers, carriers, and internal teams. Set up and maintain dealer records, ensure data accuracy, and log all dealer interactions.

Monitor and manage order activity (status updates, backorders, cancellations, reversals, and special orders) across SAP and EDI systems. Track shipments and resolve transportation issues, including delays, incorrect deliveries, and delivery discrepancies, in partnership with carriers. Investigate and process warehouse and transport claims, including lost, damaged, or refused goods, with appropriate documentation and follow-up.

Support dealer inquiries related to order status, returns,



and shipment tracking; provide referrals to internal teams as needed. Coordinate with internal and external partners (carriers, CPM, customs, warehouse) to resolve logistics and e-commerce issues. Maintain databases, generate reports, and support audit requirements (e.g., Assist with special shipments, sales administration, training support, and other operational tasks as needed.

Manage, Maintain and Oversee fleet and vehicle administration activities, ensuring effective management of vehicle lifecycle processes, regulatory compliance, asset tracking, and stakeholder support across the dealer and corporate network.

High School

Diploma or Equivalent Required Bachelor's Degree Preferred Experience Requirements Excellent analytical and organizational skills, including the ability to collect, structure, analyze, and communicate data Perform duties with minimum supervision Ability and desire to work in a highly dynamic and changing regulatory environment Strong computer skills Fluency in English, another language would be advantageous Minimum 3 years of experience Experience in logistics, order management, customer service, or related field SAP experience EDI Internal tracking and database tools We offer an inclusive compensation package for all salaried employees including, but not limited to, annual premio programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from.

Direct Reports: Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer Relocation: This position is not eligible for relocation assistance

📌 Market Support & Logistics Analyst (12-month FTC) (Milano)
🏢 Harley-Davidson Motor
📍 Milano