About Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities and finding the best jobs in Bulgaria for professionals seeking to advance their careers in a dynamic, global environment.

Job OverviewWe are currently seeking a motivated professional to join our team for an Italian Speaking Support Specialist position in Bulgaria. This role is perfect for a customer-centric individual who is passionate about delivering exceptional service within the fast-paced Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

- Provide high-quality support to Italian-speaking clients through phone, email, and live chat channels.
- Resolve complex customer inquiries and technical issues with a focus on first-contact resolution.
- Maintain accurate records of customer interactions within the company’s CRM system.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction metrics.
- Stay updated on the latest products and services to provide accurate and relevant assistance to users.
- Contribute to a positive team culture by sharing knowledge and best practices within the Customer Support Services department.
- Consistently meet individual and team performance targets to ensure service excellence.

- Native or fluent Italian (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Bulgaria.
- Excellent communication and interpersonal skills, essential for success in Italian-speaking jobs.
- Proven experience in a customer-facing role,



ideally within the Customer Support Services sector.
- Ability to work on-site in Sofia, Bulgaria, and integrate into a multicultural team.
- Strong problem-solving skills and a high level of patience and empathy.

What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel upon arrival)
- Monthly Performance Premio linked to individual KPIs
- Opportunities for career growth and professional development in an international firm.
- Access to one of the most exciting Italian Speaking Support Specialist positions in Bulgaria.

Life in BulgariaLiving in Bulgaria offers a unique blend of rich history, stunning natural beauty, and a vibrant, modern city lifestyle. Sofia, in particular, is a hub for professionals, featuring an affordable cost of living, a thriving cafe culture, and close proximity to both mountains and beautiful parks. Choosing to work in Bulgaria means embracing a friendly Mediterranean-influenced culture where life-work balance is highly valued.

Our comprehensive relocation package ensures that your transition to Bulgaria is smooth and stress-free. From the moment you land, you will find that Bulgaria offers a warm welcome to international talent, combining traditional hospitality with a modern, fast-growing economy. It is an ideal destination for those seeking to start a new chapter in their professional life while enjoying everything that Bulgaria has to offer.

How to ApplyIf you are ready to take the next step in your career and join a leading team in Sofia, we invite you to apply now. Please submit your updated CV, and a member of our recruitment team at Mercier Consultancy Group will be in touch to discuss this exciting opportunity with you.

📌 Italian Speaking Support Specialist - Work In Sofia, Bulgaria (Italia)
🏢 Mercier Consultancy Group
📍 Italia