Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy’s UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman’s philosophy. Under the direct supervision of the Director of Rooms, the Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office. To be familiar with Service Ritual Sevā and the Aman Brand Promises, lead by example and deliver a seamless experience, accordingly, train the team on how the Spirit of Aman is brought to life in daily operations, ensuring consistency of the guest experience.

Oversee and manage Guest Service Team (Guest Services Executives, Guest Service Administrators) to ensure operations are run smoothly and efficiently. Lead, coach, and motivate the Guest Services team to deliver exceptional guest experiences. Oversee all pre- arrival communication, planning, guest preferences, itineraries, special occasion and VIO arrangements.

Monitor guest feedback and implement continuous improvements. Work along with Front office manager to ensure efficiency and profitability of the division: Assist in Supervising Front Desk operation and workflow to maximize guest’s satisfaction. Ensure employees are aware and well trained in all available automation.

Be a competent user of available equipment, tools and platforms used within the department (Teams, Hotsos, Okkami, Sevenrooms, Opera Cloud, Alice) Attend Daily Rooms briefings and Daily Operation briefings. Full knowledge of the products and services available. To manage Guest Services team and ensure Guest Recognition, Customer Delight and Retention:



Assist in coordinating special services or amenities for guests, such as room upgrades, personalized greetings.

Work with other departments to ensure consistency of exceptional, personalized and warm of pre-arrival, arrival, during the stay, departure and post departure service is provided. Monitor guest requests and preferences, ensuring these are accurately logged in the system profiles and communicated to relevant departments through all communication channels. Regularly update guest history to ensure a seamless experience during future stays.

Actively engage with guests to foster relationships and ensure that every guest has a memorable experience. Aware of Hotel Safety Procedures. Full understanding and utilization of the code of discipline as a guide to maintain a safe and secure work environment.

Amansantis will always find new ways to look after the business, their guests, and their colleagues Previous leadership experience within Guest Services, Front Office, Guest Relations, or Rooms Division in a luxury hotel or resort. Passion for creating genuine, memorable guest experiences. Excellent leadership, communication, and interpersonal skills.

Strong knowledge of luxury hospitality standards.

Experience with Opera Cloud or similar Property Management Systems is advantageous. Fluency in English and Italian is essential.

Benefits We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties Access to mySanitour+ Alto Adige supplementary healthcare fund Professional development and career growth opportunities Cornell University partnership with preferential rates for professional development courses

📌 Guest Services Manager - Aman Rosa Alpina (Bolzano)
🏢 Aman
📍 Bolzano