Company Description

Jubilee Scholars is a consulting firm that delivers project-based services for public and private sector clients worldwide. The organization mobilizes a global network of contingent workers and freelancers to manage and execute projects across diverse industries. Services are delivered remotely, locally, or with travel, allowing flexible engagement models tailored to client needs.

This role is contingent upon a contract award

Period of Performance is estimated to begin 29 Sep 2026, with an end date of 28 Jul 2031.

Role Description The Front Desk Clerk (W-2 Contract) at Jubilee Scholars is an on-site position based at USAG Italy's Army Community Service (ACS), in Caserma Vicenza, Italy. The position is Tempo pieno (36 hours per week) with benefits, Overtime is not authorized. Expected work hours are 0800 – 1700 (1 hour is for lunch), Monday through Wednesday and Friday; and 1300 – 1700 Thursday.

U.S. Federal holidays and installation closure days are observed. The contract is for 10 months with a possible extension of services up to 4 years. Day-to-day tasks include providing front desk customer service; ensuring professional, efficient, and courteous assistance to all customers, managing inquiries, directing customers to appropriate offices, maintaining essential tracking systems, and meeting standards of performance.

The position requires consistent availability during agreed-upon working hours and a commitment to reliable, high-quality service. Uniform shirts will be required with business casual attire. Must present a neat and well-groomed appearance and professional behavior.





Must be cleared for military base entry, successfully complete training requirements, and complete additional duties, as needed.

Pay: FT, $16.23 per hour, paid bi-weekly, with benefits

Qualifications

- Strong phone etiquette skills and the ability to handle calls professionally and courteously.
- Effective communication skills, including clear written and verbal communication in English.
- Language Proficiency: mandatory fluent Level 4 in English (reading, writing, speaking).
- Proven customer service skills, with the ability to address questions, resolve issues, and support diverse clients respectfully.
- Education: Minimum High School Diploma.
- Experience: At least two (2) years of documented work experience in administrative functions, customer service, and/or office operations.
- Excellent customer service skills
- Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities.
- Capable of effectively completing customer interaction and assistance tasks over the phone and in-person, client-tracking and record keeping tasks, scheduling and documentation tasks, and standards of performance tasks.
- Must pass a background check
- Drug-free workplace
- Italian driver's license is beneficial for use of a personal vehicle, not required. Alternatively, you can use rideshare or public transportation.

Benefits

- Choice of insurance plans (health, dental, life...)
- Paid leave, sick leave, holidays, installation closure days
- Workers' compensation
- Travel reimbursement (USA round trip)

📌 Front Desk ClerkContract) (Vicenza)
🏢 Jubilee Scholars
📍 Vicenza