Job Category Management Development Programs/Interns
Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP
Schedule Tempo pieno
Located Remotely? Position Type Non-Management
Pay Range: 650€ - 800€
Job Title: Butler Intern
Guest Services
Reports to: Guests Services Director
Butler intern is the main assistant to Suite guests before and through the stay.
Butler immediately responds to all Suite Guests requests, cooperating with different departments, making sure that all guests’ needs are met.
Butler intern contacts the guests before the stay, prepare for the arrival and coordinates all departments so that the stay goes smooth.
Butler intern takes care of the warm welcome, the unpacking, the in room dining order taking and delivery, the housekeeping requests, laundry collection and delivery. Butler has some rudiments about the city (restaurants, museum, and history) and can also assist the guest to arrange services outside the Hotel.
Butler intern observes the guests, takes note of all preferences and makes sure they are recorded for future stays.
Butler also makes sure that guests enjoyed the stay and follow up after their departure.
Front and back office, the Hotel Lobby, Guestrooms, Housekeeping Back of the House, Room Service Office.
Must have a professional image and personality exuding confidence and leadership skills.
Ability two work well under the pressure within any given period of time.
Must be a team player, working well with other departments and coworkers.
Ability to work flexible hours, including weekends, evenings, Holidays and overnight if necessary.
Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
Should be creative,



innovative and strive for continuous improvement.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Immediate assistance to all Suite guests, being the sole interlocutor of the guest, making sure the guest does not have to deal with all different departments.
Contacting guests before arrival making sure everything is set for the arrival (Reservation, Services, Transportations, Preferences and needs)
Check room status and amenities before arrival
Detect possible maintenance problems in the rooms and make sure thy are fixed in collaboration with maintenance team
Assist guests with unpacking and packing service
In room dining order taking and delivery of the meals
Daily check and refresh of amenities, in collaboration with F&B; Team
Daily check of the Suite cleaning services and replacement of amenities
Assist guests with laundry collection, instructions and delivery, collaboration with Housekeeping and Laundry Team
Supervise night turndown
Assist guests with matters of booking, in collaboration with Reservation Office and Front Office
in collaboration with concierge team
Assist guests with gym/spa appointments in collaboration with SPA team
Assist guests with check out, in collaboration with front office team. Butler check the bill with front office team before check out.



Butler escorts guests from the Suite to the exit and makes sure they enjoyed their stay
Butler checks the room after departure to make sure guest did not forget anything and, in case of need, takes care of the lost and found items
All hotel features/services, hours of operations.
All hotel restaurant food concepts, menu price range, dress code and ambiance.
All hotel room types, numbers/names, layout appointments, amenities and locations.
All hotel room rates, special packages and promotions.
Scheduled daily group activities, names and locations of meeting/banquet rooms.
Local events, attractions, holiday schedules.
Record all guest preference during the stay, updating guests profile in all used systems
Monitor and maintain cleanliness and working condition of department equipment and supplies.
Keep the work environment clean and safe
Respond to guests request via phone, message or email within short period of time making sure the request is carried out
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

📌 Butler Intern - Bvlgari Hotel Milano
🏢 Bulgari Hotels & Resorts
📍 Milano