What does the company do?

The company is shaping the future of global trade with solutions powered by innovative technology and exceptional people. Operating in a $10T industry, their platform moves more than $19B in merchandise across 112 countries annually. Backed by top-tier global investors, they simplify supply chain logistics for businesses of all sizes—from emerging brands to Fortune 500 enterprises.

What’s it like working here?

The environment is fast-paced, collaborative, and deeply mission-driven. They combine the agility of a high-growth tech scaleup with the global impact of an industry leader. You’ll join a thriving multinational team where every employee shares in the company's success through equity ownership.

The challenge: turning momentum into scalable enterprise growth

As an Account Manager based in Milan, you will play a central role in driving client growth, account retention, and product adoption. You will act as a trusted advisor, deeply understanding client supply chains and translating complex logistics challenges into actionable tech-driven solutions.

Key responsibilities include

- Cultivating and expanding relationships with key client stakeholders to maximize platform adoption.
- Managing account health, tracking key operational metrics, and leading Quarterly Business Reviews (QBRs).
- Identifying, developing,



and closing upsell and cross-sell opportunities within your book of business.
- Leading client onboarding, creating Standard Operating Procedures (SOPs), and resolving operational escalations alongside global teams.
- Monitoring financial health, payment schedules, and account data within Salesforce.

Who are we looking for? Someone who combines consultative sales acumen with process-oriented thinking and client empathy.

Ideal candidates will have

- Fluency in Italian
- 2 to 4 years of experience in Account Management, B2B Sales, or client-facing consultative roles.
- A background in logistics, freight forwarding, or global supply chain (highly preferred).
- A proven track record of growing accounts through consultative cross-selling and upselling.
- Hands-on, structured problem-solving skills with next-level attention to detail when analyzing performance metrics.
- Strong business acumen and the ability to present strategic reviews to executive stakeholders.

The offer

- Base salary €40 - 50K + 20% variable
- Company equity program (every employee becomes a shareholder)
- Daily meal voucher compensation (up to €12/day)
- Comprehensive Health & Life Insurance
- 22 vacation days + additional paid permits (ROL) and time off
- Enhanced parental leave benefits & Employee Assistance Program
- On-site location in Milan, Italy 4 days a week

📌 Account Manager | SaaS | Customer Success (Milano)
🏢 Pietro
📍 Milano