ppThe position aims to support both the Formalities Department and the Operations Technical Departments within the extended Ligurian area by acting as a key point of contact for the implementation of current formalities, operational and technical duties. The role ensures the highest service standards through a variety of daily tasks, contributing to the successful fulfilment of clients' requests, the Company's global operations, management directives and overall performance targets. /p h3II. DUTIES AND RESPONSIBILITIES /h3 pUnder the responsibility of Area Managers /p h3II.1 CLIENTS: Focal point for communication with designated vessels at any time /h3 h3PRE-ARRIVAL /h3 pCompletion of all sanitary, immigration formalities and port clearances. /p pOpening protocol number allowing cost allocations. /p pPreparation and anticipation of any services required by clients. /p pCoordination and support for operational and technical requests prior to vessel arrival. /p h3ARRIVAL STAY /h3 pWelcome vessel on site. /p pFollow-up of all formalities during the yacht's stay. /p pOS data entry of service costs and charges according to the correct protocol number. /p pSupport the Operations and Technical Departments by coordinating suppliers, assisting with technical interventions, logistics, deliveries and any operational requirements requested by the client or internal teams. /p h3DEPARTURE /h3 pCollect all suppliers' invoices related to the services provided. /p pTransmit the complete file, including all supporting documents, to the Invoicing Department within a maximum of 7 days after the vessel's departure. /p pEnsure all operational and technical activities have been properly completed and reported before closing the file.



/p pCross-check internal compliance tools. /p pProvide administrative and operational support to the Formalities, Operations and Technical Departments as required. /p pThe overall content of duties is subject to re-evaluation according to the agency workload. /p pMaintain strict confidentiality of all company and client information at all times. /p h3III. QUALIFICATION REQUIREMENTS /h3 pBilingual in English and Italian (written and spoken). /p p2 or more years of maritime/yachting agency experience. /p pCertificate of higher education. /p pDriving licence B (A licence for 125cc scooter is a plus). /p pProficiency in Microsoft Office Suite. /p pProficiency in internal database tools. /p pOnboard experience is a plus. /p h3IV. SKILLS AND EXPERIENCE /h3 pExcellent organizational and time management skills. /p pExcellent interpersonal and communication skills (both verbal and written). /p pMulti-cultural and cross-cultural awareness and experience. /p pAbility to work independently as well as within a team. /p pCustomer service and luxury sector experience is a plus. /p pAbility to manage multiple priorities across formalities, operational and technical activities. /p h3V. KEY BEHAVIORS /h3 pAccountability and flexibility in duties. /p pProactive attitude and strong problem-solving skills. /p pPolite and professional behaviour. /p pTeam player with a collaborative spirit. /p pWillingness to support different departments according to operational needs. /p pFull flexibility to work outside standard office hours (emails, WhatsApp and phone calls), subject to customer and service requirements during the season (May–October). /p pClean corporate uniform must be worn at all times while on duty. /p /p #J-18808-Ljbffr

📌 Assistant Yacht Agent (Genova)
🏢 Luise Yachting Riviera
📍 Genova