Customer Account Specialist (12 months fixed term contract )Req #87321058 Solbiate Olona, VA, ItalyJob DescriptionAt Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands.Join Our Team and Help Us Build a Stronger, Safer, Better World.It’s Better with Bakelite.Join Our TeamAre you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success.What You’ll DoManage customer orders throughout the entire order lifecycleServe as the primary contact for customer inquiries related to orders, deliveries, and order statusBuild and maintain strong customer relationships through proactive communicationCoordinate with internal stakeholders to ensure timely and accurate order fulfillmentSupport issue resolution and identify solutions to meet customer needsMaintain customer data and support customer onboarding activitiesProvide customers with updates on deliveries, forecasts, and supply-related mattersContribute to continuous improvement initiatives and team successWhat We’re Looking ForFluent German and English,



both written and spoken is a mustExperience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar fieldBachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantageStrong communication and relationship‑building skillsCustomer‑focused mindset with a proactive approach to problem solvingAbility to manage multiple priorities in a fast‑paced environmentStrong organizational skills and attention to detailSAP or ERP experience is an advantageProficiency in Microsoft Office, particularly ExcelWhy Join Us?Be part of a dynamic international organizationWork closely with customers and cross‑functional teamsDevelop your skills in Customer Operations and Supply ChainEnjoy a collaborative and supportive team environmentTake ownership and make a visible impact on customer experience and business performanceInterested?If you are an organized, customer-oriented professional who enjoys working in an international environment, we would love to hear from you.Location: Solbiate, ItalyDepartment: Customer Service / Supply ChainWorking Model: Primarily office-based with one remote working day per week (Friday)We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.Job DetailsJob FamilyCustomer ServicePay TypeSalaryEmployment IndicatorTemporaryHiring Min Rate29,000 EURHiring Max Rate33,000 EUR#J-18808-Ljbffr

📌 Customer Account Specialist Job At Bakelite Synthetics In Solbiate, Italy (Italia)
🏢 Remote
📍 Italia