Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.Shift4.Com.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant's policies, guidelines and proceduresMain KPIsNumber of refunded transactionsRefunding mistake ratioReporting and collaborationReporting line: Issuing & Refund CoordinatorMainly cooperates with:Peers at same and other Refund/Downtown PointsQuality AssuranceProcessing Refund & Security ManagerMerchants' staffSales organizationBackground and EducationUniversity degreeHelpful: a commercial backgroundHelpful: experience in face to face customer contactHelpful: experience in managing tillsHelpful: airport, retail or front office experienceHelpful: customer service experienceSpecific skills and knowledgeMust be fluent in English.Other helpful languages in order of relevance: Chinese, Russian, ArabicMust be dedicated to service and customer satisfactionMust be experienced in using office softwareMust be trustworthy to handle large amounts of cashMust have a clean criminal recordMust be able to handle stressMust be nimble but thoroughMust be a good team playerMust be flexible in terms of working hoursPrevious working experience is a plusWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age,



national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.WELCOME TO THE FUTURE OF COMMERCEAbout Shift4Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.Com.About Global BlueGlobal Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.Com and shift4.Com.A Global Leader in Financial Technology75+ Countries$300+ Billion Processed Annually300,000+ Customers1,200+ Technology Integrations5+ Billion Annual Transactions100+ Payment MethodsShift4's experienced senior leadership team helps us push the boundaries of commerce innovation.Shift4CaresWe take corporate social responsibility seriously and strive to make a positive impact on the world around us.Join Our TeamOur people are our greatest asset, and we're always looking for driven and innovative individuals to join our fast-growing team.#J-18808-Ljbffr

📌 Issuing & Refund Operator (Roma)
🏢 Shift4
📍 Roma