ppNordson Packaging , a global leader i n precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Technical Customer Engineer to join our team in Italy . We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. /ph3Summary of the role /h3pThe Technical Customer Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting services to customers throughout the North-West Piedmont region of Italy. /ppWorking directly with customers, this role ensures the reliable operation and optimal performance of packaging equipment and systems, resolves technical issues efficiently, and delivers a high level of customer satisfaction. /ppThe position requires strong technical expertise, a customer-focused approach, and frequent travel within the assigned territory. /ppIn addition, the Technical Customer Engineer II collaborates closely with the Sales Team to identify service opportunities and contribute to the achievement of Service revenue and budget targets, supporting business growth and customer retention. /ph3Role and Responsibilities /h3ulliProvide on-site technical support and service activities at customer locations throughout the North-West Piedmont region. /liliInstall, configure, maintain, and repair company equipment and systems according to established procedures. /liliDiagnose and resolve hardware, software, and system-related issues in a timely manner. /liliDocument service activities, maintenance actions, and technical findings in accordance with company requirements. /liliManage customer service requests and effectively prioritize activities to meet service commitments. /liliCollaborate closely with the Sales Team to identify service opportunities and achieve Service revenue and budget targets,



supporting business growth and customer satisfaction. /liliEstablish and maintain strong customer relationships through professional communication and high-quality service delivery. /liliProvide technical guidance and basic user training as needed. /liliEnsure compliance with safety regulations, quality standards, and company policies while performing field activities. /liliMaintain company tools, equipment, and service inventory in good working condition. /liliIdentify recurring issues and recommend improvements to enhance product performance and customer satisfaction. /li /ulh3Skills and Qualifications /h3ulliElectrician or electrical engineer or equivalent education and work experience ideally in the packaging industry. /lili3-5 years successful experience in industrial service or equipment installation is required. /liliExperience with PLC troubleshooting required. /liliStrong technical troubleshooting and analytical skills with the ability to diagnose and resolve complex equipment and system issues. /liliSolid understanding of electromechanical, electronic, computer, and network-based systems. /liliAbility to read, interpret, and apply technical documentation, manuals, and service procedures. /liliStrong customer service orientation with the ability to build and maintain effective customer relationships. /liliExcellent verbal and written communication skills both Italian and English /liliAbility to work independently, manage multiple priorities,



and make sound decisions in a fast-paced field environment. /liliStrong organizational and time management skills /liliProficiency in Microsoft Office applications, SAP C4C, and other service management and customer relationship management (CRM) tools. /liliAbility to collaborate effectively with cross-functional teams, including Technical Support, Engineering, Operations, and Sales. /liliAdaptability and willingness to learn new technologies, products, and procedures. /liliAbility to identify service business opportunities while supporting customers in the field. /li /ulh3Travel requirements /h3pThis position involves an estimated 70-80% travel commitment across the assigned North-West Piedmont territory. /ppWillingness to travel and support customers outside the designated territory based on business requirements, customer needs, and operational priorities, including periodic international travel. /ppWillingness to travel overnight as needed to maintain high service levels and ensure prompt customer support. /ph3About Nordson Packaging /h3pNordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dyn /p /p #J-18808-Ljbffr

📌 Technical Customer Engineer (Italia)
🏢 Nordson
📍 Italia