The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon.Position: F&B - G.E. & Reservation ManagerDirect Report: Director of Food & BeverageResponsible for F&B Reservations in all Outlets Floor Hostess Duties- F&B Guests SatisfactionResponsible for: Ensure all Hight Standard sin F&B ReservationsResponsible to: Ensure Res. Details & Hostess Duty in F&BMain Duties and Responsibilities:Operational:Ensure Correct Procedure in Reservations F&B & All Commercial Proposal.Ensure Customer Required info by Phone ,Mail related to all F&B Outlet.Ensure Correct Procedureof Web – Site Reservation- Events Section & BOBEnsure Correct Procedureof all Mail regarding EventsEnsure Responsible to talking clear about and accurate information, about every booker.Ensure the correct Guest Satisfaction Program,



& F&B requests and ComplaintEnsure Hight Standard in CommunicationsCheck Daily Operations in Outlets, according to the Manager.Meet Daily the HoDCeck and Plan Program the Calendars of the DayAdministrative & Purchasing:Ensure Correct Payments Program (PM)Improve Adm Standard according to the ManagerEnsure the Correct Standard Procedure of Purchasing Request according to the ManagerEnsure the Correct Maintenance of Collateral StandardFinancial & IT according to the ManagerEnsure Credit Card Authorization Policy Procedure, for Events & F&B ReservationEnsure the Correct Procedure of Safer Pay LinkEnsure the Correct Procedure for Creation of Events Pay Master BillEnsure and Improve IT ProgramEnsure the annual competitor set to be planned with DoFB AND Events ManagersPeople & HREnsure Supervisor and Coordinator of Events Staff according to the MangerEnsure Hostess Reference Person according to the MangerEnsure Responsible of Events Grooming Rules Events EnforcementEnsure Responsible for Service Work Schedule according to the ManagerEnsure Policy Program with DoFBShare The Monthly Budget Results according to the DoFB Business & CommercialEnsure Correct and Up date Guest Database according to the ManagerEnsure Event Promotional Mailing & Communication according to the ManagerEnsure Yearly Promotional Plan according to the DoFBPosition DetailsJob Level: 2° Turismo-FederalberghiEmployment Type: Full-timeSalary Range: € 30.000 - € 34.000 gross per year / 14 monthsHyatt Also Offers Employees:12 free nights and discounted rates in all hotels of the group after three months of employmentComplimentary staff cafeteria and laundry serviceContinuous learning and development opportunitiesATM public transport serviceCorporate welfare benefits

📌 F&B Guest Experience & Reservation Manager (Italia)
🏢 Park Hyatt Milano
📍 Italia