The Help Desk Attendant is responsible for ensuring effective first-level support (by telephone or email) to office-based and/or retail users in order to resolve technical problems. The core responsibilities of this role include: analyzing user requests; autonomously supportingusers in order to resolve minor problems; qualifying and consistently addressing incidents based on the topic; monitoring incident resolution and communicating the progress to users; proactively proposing preventive and improvement action by examining requests and feedback.Qualifications1.01 Acts as the first point of contact for the internal customer and provides level I technical assistance via telephone and/or email1.02 Analyzes the requests received by formulating relevant questions and/or activating remote diagnostic procedures1.03 Identifies the ideal and effective solution to ensure business continuity1.04 Guides the internal customer in resolving the problem1.05 Follows the procedures for escalation of unresolved issues to the other IT functions in charge1.06 Provides accurate information on the IT products or services under management1.07 Tracks and records the events and problems encountered and the solutions provided to the system1.08 Monitors and updates the internal customer on the progress of the assistance ticket1.09 Collects feedback or suggestions from the internal customer and reports them to the development team1.10 Identifies and suggests any improvements to procedures1.11 Enrichs the knowledge base by promptly and appropriately recording the problems encountered and the solutions adopted1.12 Promotes the development of role learning through proactive, team and digital activities, aimed at innovation and improvement effectiveness/efficiency of its Responsibilities1.13 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational CommunityBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply#J-18808-Ljbffr

📌 Help Desk Specialist Junior (Reggio Emilia)
🏢 MAX MARA FASHION GROUP
📍 Reggio Emilia