ph3Leadership Staff Oversight /h3 ul liSupervise Medical, Dental, Vision and Behavioral Health Access Coordinators. /li liOversee staffing, scheduling, assignments, and adequate coverage across all Access Coordinator functions. /li liCoordinate vacation, sick leave, and other staffing needs to maintain appropriate coverage. /li liEnsure appropriate backup coverage for all Access Coordinator responsibilities. /li liAssist with onboarding and orientation of new Access Coordinators. /li liCoordinate and/or provide training for new and existing Access Coordinators. /li liOversee ongoing staff training and identify opportunities for continued development. /li liConduct employee performance evaluations and provide ongoing coaching and feedback. /li /ul h3Patient Access Service /h3 ul liIdentify opportunities to improve patient access, service, and the overall patient experience. /li liMonitor front desk operations and identify issues that impact patient access or service. /li liEnsure provider schedules are appropriately filled and optimized, with a focus on maintaining access for target patient populations-Medicaid, Managed Medicaid, Medicare. /li liDevelop and implement solutions to improve front desk workflows and efficiency. /li liServe as a liaison between Medical, Dental, Vision and Behavioral Health Access Coordinators, clinic leadership, administrative staff, and patients when appropriate. /li liAddress and resolve patient complaints related to scheduling, registration, front desk service, and access, escalating concerns when appropriate. /li liWork to ensure patients have timely access to high-quality, comprehensive care. /li liPromote a professional, welcoming, and service-focused environment at all patient access points. /li /ul h3Registration, Data Accuracy EHR /h3 ul liEnsure Access Coordinators consistently obtain and document all required patient information and complete mandatory EHR fields accurately. /li liMonitor registration and demographic data for accuracy and completeness. /li liEnsure documentation supports billing, reporting, compliance, and audit requirements. /li liServe as an EHR resource for Access Coordinators and assist with workflow questions and issues. /li liIdentify recurring EHR issues and work with the EHR Specialist to resolve problems. /li liMonitor patient kiosk utilization and identify kiosk failures or workflow issues. /li /ul h3Financial Revenue Cycle Support /h3 ul liEnsure insurance cards are loaded correctly and eligibility is ran prior to appointment. /li liMonitor Access Coordinator performance related to patient collections and point-of-service processes. /li liReview weekly collection reports and communicate collection performance and goals to the Access Coordinator teams.



/li liEstablish and monitor collection expectations and identify opportunities to improve point-of-service collections. /li liEnsure staff are appropriately communicating estimated patient financial responsibility when scheduling and confirming appointments. /li liMonitor accuracy and consistency of fee collection and payment processes. /li /ul h3Sliding Fee Program /h3 ul liWork in conjunction with the Sliding Fee Coordinator to ensure accurate implementation of the sliding fee program. /li liEnsure Access Coordinators are appropriately trained on sliding fee policies, eligibility requirements, documentation, and application of fees. /li liConduct periodic internal audits with the Sliding Fee Coordinator to ensure accurate application of sliding fee discounts. /li liIdentify trends or errors and coordinate corrective action and staff retraining. /li liEnsure required documentation is complete and maintained to support internal and external audits. /li /ul h3Policies, Procedures Workflow Improvement /h3 ul liAssist in developing, implementing, and updating policies and procedures related to Access Coordinator responsibilities. /li liMaintain the Access Coordinator job description and recommend updates as responsibilities and workflows change. /li liIdentify opportunities to improve efficiency, standardize workflows, and reduce errors. /li liCreate and support a smooth, efficient, and patient-centered practice environment. /li /ul h3Supplies Administrative Support /h3 ul liMaintain appropriate office and clerical supplies for Access Coordinators. /li liMonitor supply needs and ensure adequate supplies are available to support daily operations. /li liOther duties as assigned. /li /ul h3Qualifications Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. /h3 pEducation and/or experience: Minimum of two years of front-end office experience and two years of medical billing experience preferred. Equivalent combination of education and experience may be considered, as appropriate. /p pLanguage Skills: Ability to always respond professionally. Good listening skill set. /p pMathematical Skills: Ability to work with accounting concepts and develop budget(s). /p pReasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. /p h3Other Skills and Abilities: /h3 ul liSUPERVISORY SKILLS: strong training and coaching skills.



/li liDEPENDABILITY AND RELIABILITY: Performs all duties and assignments whether or not supervision is present. /li liCOMMUNICATION SKILLS: Expresses ideas, information, and instruction in a positive and effective manner. /li liTEAMWORK and COOPERATION: Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation. /li liJUDGMENT: Makes reasonable and appropriate decisions. /li liADAPTABILITY: Readily and effectively adjusts to changing ideas and activities. /li liROLE MODELING: Acts as a good role model for other employees. /li liCREATIVITY: Shows imagination and innovation in solving problems. /li liATTENDANCE: Reliably reports for work as scheduled, willing to work OT when needed. /li liSAFETY: Follows all safety rules and works in a safe manner. /li liPRODUCTIVITY: Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time. /li /ul pPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This includes moderate physical effort consisting of occasionally lifting or moving over 35 pounds of weight. /p pTravel Requirement: To fulfill the responsibility of the position travel to all COMC locations will be required. Employee should have valid Missouri driver’s license. Overnight travel may also be required in specific incidences of training, conferences, etc. /p pWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Knowledge of, and compliance with, HIPAA and 340B regulations is required. Confidentiality of patient information is mandatory. /p h3About COMC: /h3 pCentral Ozarks Medical Center has been providing quality health care in Central Missouri since 1979. Central Ozarks Medical Center’s staff members are committed to leading the way to healthier communities. COMC offers a wide range of services based on the needs of the communities we serve. We pride ourselves on offering high quality healthcare regardless of insurance status. /p h3Our Mission /h3 pCOMC is committed to leading the way to healthier communities by reducing barriers to care, ensuring access for all, and creating a positive working environment of engaged team members with a shared goal. /p h3Our Values /h3 pAt COMC, we use the following strategically anchored values to guide all our actions: /p pSelfless Service: We lead by example. /p pApproachable: We communicate openly. /p pResilient: We enable and inspire. /p pPassionate: We promote community. /p pResponsive: We take action. /p pResourceful: We collaborate. /p /p #J-18808-Ljbffr

📌 Access Coordinator Supervisor (Albenga)
🏢 centralozarks
📍 Albenga