ppLocation: Milan, Lombardy, Italy | Job ID: R | Date Posted: | Company Name: HITACHI ENERGY ITALY S.P.A. | Profession (Job Category): Sales, Marketing Product Management | Job Schedule: Tempo pieno | Remote: No /ph3The opportunity: /h3pThe Service Account Manager North Italy (hereafter, "Service Account Manager") is responsible for managing and developing service sales activities in the North Italian region. In this role, the Service Account Manager will manage interactions and collaboration with colleagues across the organization, including the Local Service Unit (LSU) Sales Manager and sales teams of the Service Business Units, as well as other relevant stakeholders within Hitachi Energy. The service account manager will be based in North Italy and is expected to visit customers in the area at least 2–3 days per week to ensure strong customer relationships and effective service delivery. /ph3How you’ll make an impact: /h3h3Service Sales Strategy /h3ulliDeliver and exceed targets in terms of orders, GM%, response time, and customer satisfaction for the full-service portfolio. /liliResponsible for accurate sales order forecasting using SFDC and for improving data quality. /liliParticipate in negotiations of major contracts to secure service order volume. /liliIdentify and pursue new business opportunities and partnerships, generating and identifying service sales leads by analyzing IB potential. /liliWork with account managers to follow service-focused account plans for the country and with segment and channel managers to identify and pursue leads. /liliEstablish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting the value proposition for service. /liliEnsure customer satisfaction issues are registered and responded to. /liliCollaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /liliCollaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs). /liliSupport and take the lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country. /liliSupport product launches by implementing commercialization plans and other promotional activities. /liliLive Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business. /liliCollaborate closely with local stakeholders in the account management organization to align strategies, implement best practices, and leverage synergies in marketing and sales operations. /liliStay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings. /li /ulh3Customer Approach /h3pEstablish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded to. /ph3Sales Processes /h3pParticipate in sales activities as needed.



Collaborate with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /ph3Health, Safety, and Integrity /h3ulliMonitor client financial status and report any changes regarding risk to relevant internal partner teams. /liliIdentify and manage potential risks relating to contract agreements across customers/channels. /liliDrive health and safety practices in your area. /liliMonitor customer expectations and requirements related to HSE and Sustainability. /liliPromote Hitachi Energy HSE and Sustainability culture and vision to clients to gain commitment. /li /ulh3Personal Leadership and Development /h3ulliDrive sales efficiency by ensuring adequate selling skills for yourself and by sharing best practices with colleagues. /liliActively demonstrate a "One Hitachi" approach and support colleagues as needed. /li /ulh3Your background: /h3ulliBachelor’s degree in a relevant field or equivalent experience. /liliDemonstrable experience in service sales, including IB management. /liliStrong customer relationship skills. /liliProven understanding of Hitachi Energy systems and products. /liliExperience working within the energy sector. /liliStrong analytical and strategic thinking abilities. /liliExcellent communication and interpersonal skills. /liliAbility to work in a fast-paced, dynamic environment. /liliWillingness and ability to travel and visit customers around North Italy at least 2–3 days per week. /li /ulh3More about us: /h3pWe believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together. /ph3Salary and Benefits /h3pThe minimum salary for this position in the location specified is as follows: Starting from: 44800€ gross The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures. /pulliIncentive Plan /liliLunch ticket or canteen /liliHealth Insurance /liliPension Fund /liliWelfare /liliFlexible working hours /liliHybrid work model /liliWell-being platform /liliFamily Care Benefits /liliParking and Partnerships (gyms, sports centers, stores) /li /ulh3Accessibility and Reasonable Accommodation /h3pApplicable CBA: Metalmeccanico Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website.



Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. /ph3Recruitment Process /h3pUse of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. /ph3Background Screening and Security Checks /h3pAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. /ph3About Hitachi /h3pHitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. /ppE-mail us for data privacy inquiries or technical support. /p /p #J-18808-Ljbffr

📌 Service Account Manager - North Italy (Milano)
🏢 Hitachi Automotive Systems Americas
📍 Milano