ph3Customer Distributors Operations Specialist /h3 pE.ON Energia S.p.A. | Permanent|Full time | Milano /p pThe new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. E.ON is a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector. /p pbOur Team /b /p pWithin the Distributors Metering Services function, you operate in a highly interconnected environment, working closely on a daily basis with Credit, Billing, Customer Care, IT, Sales, Energy Market, and Corporate functions. Active cooperation and the ability to build trust-based relationships are essential elements, in line with an inclusive and authentic approach. The team brings together diverse skills to manage complex processes and deliver effective operational impact. /p pbYour Field of Play /b /p ul liManage customer requests post- acquisition processes, ensuring quality and a results-oriented approach /li liCarry out activities related to the Social Premio and support data collection for Authority investigations, applying a solid analytical approach /li liHandle customer complaints, requests, and inquiries in a back-office setting, anticipating needs and delivering excellent customer outcomes /li liManage core business activities,



including On-Condition Updates taking full ownership /li liDevelop new processes and services on the Integrated Information System (SII), fostering innovation and digitalization /li liPerform analyses and KPI calculations to support internal functions, enabling data-driven decision-making /li liContribute to compliance initiatives and continuous improvement efforts, adapting quickly to change /li liYou have experience in distributors processes and in customer management /li liYou have familiar with the regulations governing relationships with Acquirente Unico and with DSO's /li liYou bring 3–4 years of experience in the Energy sector or in consulting, with strong analytical and problem-solving skills /li liYou use MS Office at an advanced level and are familiar with Salesforce and Power-BI /li liYou act as a growth-driven team player, collaborating with empathy and sharing knowledge /li liYou apply an analytical, data-driven approach to tackle complex challenges and achieve tangible results /li liYou communicate effectively in English, both written and spoken /li /ul pbDo you have questions? /b /p pFor further information please contact Tiziano Braccini. If you are convinced that this is the next step in your career,br/Shaping the future of energy together! /p pbWhat you need to know: /b /p pContract type: Permanentbr/Working time: Full timebr/Company: E.ON Energia S.p.A.br/Function area:Operation/Maintenance of Distribution /p pThis job posting is open to all genders, in compliance with Legislative Decree No. 198 of April 11, 2006, “Code of Equal Opportunities between Men and Women,” and to individuals of all ages and nationalities, in compliance with EU Directive 2000/78/EC on equal treatment in employment /p /p #J-18808-Ljbffr

📌 Customer Distributors Operations Specialist E.ON Energia S.p.A. (Milano)
🏢 E.ON Gruppe
📍 Milano