ppAlfadocs is a SaaS platform for dental practices.
Account Managers are our growth catalysts: each owns a portfolio of ~500 practices, acting as their main point of contact and driving revenue growth through upsell/upgrade, retention, and qualified referrals - all executed through our WIN Framework (Buyer-centric way of selling + diagnostic selling).
/ppThe Team Leader leads this team.
This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support).
/ph3Key Responsabilities /h3ulliCoach and mentor the team.
Run regular call reviews using the Gong WIN Framework scorecard (Diagnosis, CODN, Solution Fit, Negotiation, Objection Handling, Close).
Develop each AM's buyer-centric-selling, objection-handling, and referral-generation skills through structured 1:1s and feedback loops.
/li /ululliDrive performance management.
Set clear expectations and help every AM reach their full potential.
Spot development needs early and turn them into structured, time-bound growth plans with concrete targets, hands-on support, and regular checkpoints - so that progress is visible and every team member has a path to success.
/liliOwn the team KPIs end to end.
Full accountability for the team's commercial results (see below), including forecasting, smart-list/portfolio prioritisation, and corrective action when targets drift.
/liliDrive full alignment with peers.
Keep the AM motion in sync with CSMs, Onboarding, and Support - clean handoffs, shared context in HubSpot, and a seamless customer experience across the journey.




/li /ululliExperience leading or mentoring a sales / account management / customer success team, ideally in B2B SaaS.
/li /ululliA track record of owning revenue KPIs (expansion, retention, NRR).
/liliStrong coaching instincts and comfort giving direct, structured feedback - including managing underperformance.
/liliFluency in value-based / consultative selling and objection handling.
/liliConfident with CRM-driven workflows (HubSpot) and call-coaching tools (Gong).
/liliItalian and English.
/li /ulh3Administrative Info: /h3ulliLocation: Milano, Italia (Via Eritrea n. 21, ***** - Palazzo Tecniche Nuove) /liliHybrid-setting: 2-3 days per week in the office /liliContract: unlimited term contract (CCNL Commercio) /liliEquipment: laptop, phone, headphones, keyboard, mouse, and a dedicated office monitor.
/liliSalary: 40K-45K + 15% premio OTE /liliWorking hours: Monday - Friday | 09:*******:00 | 1-hour lunch break /liliTrial Period: 1 month /liliStart Date: September **** /li /ululliWelfare bonus on a monthly basis /liliBonus for paid English or German language courses.
/liliTraining courses, books, workshops, and team-building activities for personal and professional growth.
/liliPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
/liliTeam Building Budget /liliTeam Development Budget /liliRegular company reunions (yearly meetups, Christmas dinner) /liliSnacks and fruit are always available in the office, along with good beer at the end of the week.
/li /ulh3Selection Process /h3olliHR (30 min) /liliTeam Leader Head of CS (60 min) /liliTeam meeting (60 min) /li /ol /p #J-*****-Ljbffr

📌 Team Leader - Account Managers (Customer Success) (Milano)
🏢 Alfadocs
📍 Milano