Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity
We are looking for experienced
EUC / Deskside Support Engineers
with strong hands?on experience in
IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting
.
• 3–4+ years of experience in
IT Service Management / EUC / Deskside Support
• Strong hands?on experience in
Desktop / End User Computing support
• Knowledge of infrastructure components and desktop hardware
• Hands?on experience assembling/re?seating
RAM, SSD, screens, WLAN cards, keyboards, motherboards
, etc.
• System recalibration and hardware sanitization/maintenance
• Experience with
SCCM / Ivanti / Microsoft Intune
for software deployments and installations
• Experience with
Windows OS installation, configuration and troubleshooting
• Knowledge of
patching, package installation and troubleshooting
• Experience supporting
conference room / meeting room devices
, including:
Polycom
Cisco
Star Leaf
Microsoft Teams Rooms
Touch panels
Monitors
Experience with remote support tools such as
RDP, iDRAC, iLO
and related tools
Printer troubleshooting and file restoration experience
Experience managing
Antivirus,



Windows patches, feature packs and endpoint updates
Experience managing the
complete laptop lifecycle
– imaging, allocation, de-allocation, reclamation and inventory tracking
Knowledge of
ITSM tools and processes
Experience working in a
Managed Service environment
Strong understanding of
ITIL Service Management processes
Good stakeholder management and customer service skills
Excellent
English communication and analytical skills
• Laptop stock and inventory management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non-network devices
• Troubleshooting end-user devices and infrastructure-related issues
• Supporting regional IT operations and ensuring SLA adherence
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📌 Backfill It Support Engineer (Italia)
🏢 TECEZE
📍 Italia