Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant’s policies, guidelines and proceduresMain KPIsNumber of refunded transactionsRefunding mistake ratioReporting and collaborationReporting line: Issuing & Refund CoordinatorMainly cooperates with: Peers at same and other Refund/Downtown Points Quality Assurance Processing Refund & Security Manager Merchants’ staff Sales organizationBackground and EducationUniversity degreeHelpful: a commercial backgroundHelpful: experience in face to face customer contactHelpful: experience in managing tillsHelpful: airport, retail or front office experienceHelpful: customer service experienceSpecific skills and knowledgeMust be fluent in English. Other helpful languages in order of relevance: Chinese,



Russian, ArabicMust be dedicated to service and customer satisfactionMust be experienced in using office softwareMust be trustworthy to handle large amounts of cashMust have a clean criminal recordMust be able to handle stressMust be nimble but thoroughMust be a good team playerMust be flexible in terms of working hoursPrevious working experience is a plusWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.#J-18808-Ljbffr

📌 Issuing & Refund Operator (Bracciano)
🏢 Shift4
📍 Bracciano