Location: Remote U. Full-Time | OTE: $70,000-$90,000 | Apply at Help us turn renewals into relationships that last. At B2 Gnow, we believe a renewal is more than a contract date, it's an opportunity to strengthen partnerships, uncover value, and help our customers continue to succeed.

We're looking for a Renewals Specialist who is organized, commercially minded, curious, and passionate about creating a great customer experience. In this role, you'll own the renewal process from planning through completion, working closely with Customer Success and Growth teams to retain customers, identify opportunities, and support our revenue goals. Own and support the full B2 Gnow subscription renewal process, including license management, documentation, stakeholder coordination, timelines, commercial negotiations, price increases, RFPs, invoice authorizations, and risk management.

Partner closely with Customer Success Managers and Growth Managers to achieve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals. Monitor customer consumption and product usage against contractual entitlements to identify opportunities for expansion and additional value. Connect customers with Growth Managers when additional products, services, or licenses may vantaggi their organization.

Maintain accurate and timely Salesforce data so our teams have the information they need to make informed decisions. Support customers across multiple B2 Gnow solutions as needed. Collaborate cross-functionally to ensure a seamless customer experience throughout the renewal process.

Travel to corporate locations approximately one to two times per year, as needed. Take ownership of additional projects and responsibilities that support the team and company. We're looking for someone who is highly organized, proactive, and comfortable working with customers and cross-functional teams.

You don't have to have every skill listed below,



we're looking for someone with the right mindset and the ability to learn and grow. 1–2 years of professional or commercial experience, ideally in Sales, Marketing, Account Management, Customer Success, or a client-facing sales support role. Exceptional follow-through, you do what you say you're going to do and keep others informed along the way. Intellectual curiosity and a genuine interest in learning how your work impacts customers, teammates, and the business.

Ability to take ownership, exercise good judgment, and be accountable for results. A customer-first mindset with an interest in identifying opportunities to create additional value.

Technology Skills

Proficiency with Microsoft Office and/or Google Workspace.

Experience with Salesforce and Jira. Comfort learning new systems and using technology to improve processes and customer outcomes.

Why This Role Matters The Renewals

Manager plays an important role in the continued success of our customers and our business. You'll be at the intersection of customer relationships, revenue, and growth, helping ensure customers recognize the value B2 Gnow delivers while identifying opportunities to deepen those relationships. Why You'll Love Working Here Benefits Medical Coverage: Choose from a range of national medical plan options to find the coverage that best meets your and your family's needs.

One plan is 100% employer-paid for employee-only coverage. 401(k) Retirement Savings: 100% employer match up to 4% of your pre-tax salary contributions, with immediate vesting after three months.

Income Protection: Employer-paid short- and long-term disability coverage to provide financial peace of mind.

Generous Paid Time Off: Enjoy 20 days of PTO, 14 paid holidays, and Summer Fridays to support work-life balance and time to recharge. We believe varied backgrounds, perspectives, and experiences strengthen our team and lead to better outcomes for the communities we serve. We welcome applicants of all races, ethnicities, genders, ages, religions, sexual orientations, abilities, and veteran statuses.

📌 Renewals specialist (Piemonte)
🏢 B2Gnow
📍 Piemonte