Main duties and responsibilities

- Verify and refund Tax Free Forms to international travellers
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue and Merchant’s policies, guidelines and procedures

Main KPIs

- Number of refunded transactions
- Refunding mistake ratio
- Reporting and collaboration

Reporting line: Issuing & Refund Coordinator

Mainly cooperates with: Peers at same and other Refund/Downtown Points Quality Assurance Processing Refund & Security Manager Merchants’ staff Sales organization

Background and Education

- University degree
- Helpful: a commercial background
- Helpful: experience in face to face customer contact
- Helpful: experience in managing tills
- Helpful: airport, retail or front office experience
- Helpful: customer service experience

Specific skills and knowledge

- Must be fluent in English.



Other helpful languages in order of relevance: Chinese, Russian, Arabic
- Must be dedicated to service and customer satisfaction
- Must be experienced in using office software
- Must be trustworthy to handle large amounts of cash
- Must have a clean criminal record
- Must be able to handle stress
- Must be nimble but thorough
- Must be a good team player
- Must be flexible in terms of working hours
- Previous working experience is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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📌 Issuing & Refund Operator (Bracciano)
🏢 Shift4
📍 Bracciano