About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four

Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century.

Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli. The F&B; Reservation Agent for In Room Dining is the voice of Four Seasons hospitality, creating exceptional dining experiences for guests in the comfort and privacy of their rooms. As the first point of contact for In Room Dining requests, you will provide personalized service, guide guests through menu selections, coordinate orders with precision, and ensure every interaction reflects the warmth, care, and attention to detail that define the Four Seasons experience.

You will support the In Room Dining operation by managing orders, coordinating guest requests, maintaining accurate records, and working closely with Culinary, Stewarding, and Front of House teams to ensure seamless execution and timely delivery.



Handle all In Room Dining calls in a professional, friendly, and timely manner. Provide detailed knowledge of menus, beverage offerings, promotions, and special culinary experiences.

Accurately enter food and beverage orders into the POS system, ensuring all preferences, allergies, and special requests are clearly communicated. Coordinate closely with Culinary and In Room Dining teams to ensure efficient order preparation and delivery. Upsell menu items, beverages, and dining experiences to enhance guest satisfaction and support revenue opportunities.

Arrange special amenities, celebrations, VIP setups, and customized dining experiences. Respond to guest inquiries and concerns with empathy, professionalism, and a service recovery mindset. Collaborate closely with Front Office, Guest Experience, Housekeeping, and Food & Beverage teams to deliver a seamless guest experience.

Ensure compliance with Four Seasons standards in all verbal and written communications. Previous experience in Food & Beverage, In Room Dining, Restaurant Reservations, Guest Services, Call Center, or luxury hospitality preferred. Excellent verbal communication and telephone etiquette.

Strong guest engagement skills with a genuine passion for hospitality.

Experience with POS systems, Microsoft Office, and hotel operating systems is an advantage. A sales-oriented mindset with the ability to confidently suggest and promote dining experiences. Fluency in Italian and English; additional languages are an asset.

Competitive

Salary, wages, and a comprehensive benefits package.

Excellent

Training and Development opportunities.

Employee

Discount for stays at any Four Seasons worldwide.

Complimentary Employee

Meals.

Schedule & Location: Full-time position based at Hotel Danieli, Venice. Flexibility to work weekends and holidays as needed.

📌 F&B Reservation Agent (Venezia)
🏢 Four Seasons Hotels And Resorts
📍 Venezia