Engagement Coordinator (US Hours) - IT Recruitment

Taguig, Philippines

Job ID: 12163

Date published: 26-Jan-2022

SUMMARY:

The Engagement Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users.

The Engagement

Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients.

Responsibilities may include requisition review, entry and maintenance using VMS technology, CM system and other systems as required. Works under general supervision.

MAIN RESPONSIBILITIES:

- Working experience with any VMS Tool.
- Resume Qualifications.
- Vendor management.
- Meet SLA’s as per the program.
- Reporting to the immediate Manager/Lead at every interval.
- Need to be strong with Technology knowledge – Testing, SAP, Oracle,



Data and Analytics and Enterprise architectures.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education

- APAC: Bachelor’s Degree

Experience:
- Hands-on recruitment experience, if in IT minimum 3+ years in recent years, and if not minimum 5+ years’ experience is a must.

KNOWLEDGE, SKILLS & ABILITIES:

- Skilled in communicating effectively verbally and in writing.
- Ability to establish and maintain effective working relationships through strong customer service skills.
- Proven ability to work in a fast-paced and dynamic environment.
- Possess strong attention to detail.
- Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.
- Flexibility to work in US hours

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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