Customer Account Specialist (12 months fixed term contract ) Req #873

21058 Solbiate Olona, VA, Italy

At Bakelite, you'll help us create a better tomorrow with sustainable and innovative chemistry today.

We're Everywhere. Everywhere you look, you'll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world's most challenging demands.

Join Our Team and Help Us Build a Stronger, Safer, Better World.

It's Better with Bakelite.

Join Our Team Are you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success.

What You'll Do Manage customer orders throughout the entire order lifecycle

Serve as the primary contact for customer inquiries related to orders, deliveries, and order status

Build and maintain strong customer relationships through proactive communication

Coordinate with internal stakeholders to ensure timely and accurate order fulfillment

Support issue resolution and identify solutions to meet customer needs

Maintain customer data and support customer onboarding activities

Provide customers with updates on deliveries, forecasts, and supply-related matters

Contribute to continuous improvement initiatives and team success

What We're Looking For Fluent German and English, both written and spoken is a must





Experience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field

Bachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantage

Strong communication and relationship‐building skills

Customer‐focused mindset with a proactive approach to problem solving

Ability to manage multiple priorities in a fast‐paced environment

Strong organizational skills and attention to detail

SAP or ERP experience is an advantage

Proficiency in Microsoft Office, particularly Excel

Why Join Us? Be part of a dynamic international organization

Work closely with customers and cross‐functional teams

Develop your skills in Customer Operations and Supply Chain

Enjoy a collaborative and supportive team environment

Take ownership and make a visible impact on customer experience and business performance

Interested? If you are an organized, customer-oriented professional who enjoys working in an international environment, we would love to hear from you.

Location: Solbiate, Italy

Department: Customer Service / Supply Chain

Working Model: Primarily office-based with one remote working day per week (Friday)

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.

Job Details Job Family

Customer Service

Pay Type

Salary

Employment Indicator

Temporary

Hiring Min Rate

29,000 EUR

Hiring Max Rate

33,000 EUR

📌 Customer Account Specialist job at Bakelite Synthetics in Solbiate, Italy
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📍 Solbiate