To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.

YOUR TASKS:

Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office

Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival

Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations

Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy

Monitor and manage incoming reservations across direct and electronic booking channels

Ensure the professional handling of bookings, amendments and individual guest requests

Manage, review and continuously optimise content and templates within the correspondence management system

Ensure smooth communication between Sales & Reservations, Front Office and General Management

Onboard and develop new team members and create and implement structured training and onboarding processes

Ensure and continuously develop quality and service standards within Sales & Reservations

YOUR PROFILE:

Completed vocational training in hospitality or a comparable qualification

Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality





Initial leadership experience or experience coordinating a team

Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences

Excellent communication skills and a passion for providing personalised advice to discerning international guests

Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation

Excellent organisational skills and an independent, structured and responsible working style

Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems

Team spirit, flexibility and a solution-oriented mindset

Excellent written and spoken English, Italian and German

WHAT WE OFFER:

All-inclusive onboarding for a good start

Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities

Individual working time models as well as health, pension and social insurance

Performance-related pay

Free staff restaurant with breakfast, lunch and dinner (also on days off)

Accommodation in staff houses if required

Free parking spaces

Attractive further training as well as career and promotion opportunities

Organization of events and excursions for employees

Discounts on SPA treatments, store products and partner hotels

Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond

Free use of the fitness studio

If you share our passion for hospitality, we'd love to hear from you.

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📌 Sales Manager (m/f/d) (Luson)
🏢 SAN SONNEA
📍 Luson