ppProduct Owner and Digital Service Manager...
Michael Page•Bolzano, IT /p pAzienda The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation.
/p h3Descrizione Lavoro /h3 ul liOwn the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.
/li liTranslate customer and business requirements into product enhancements, system developments and service improvement initiatives.
/li liPrioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.
/li liDrive the continuous evolution, integration and customization of digital platforms to support business and customer needs.
/li liAct as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.
/li liEnsure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels.
/li liLead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.
/li liOversee third-level support activities and coordinate the implementation of corrective and preventive actions.
/li liLead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.
/li liCollaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.
/li liManage and develop a team of Digital Service Specialists,



fostering a culture of accountability, collaboration and continuous improvement.
/li liIdentify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience.
/li /ul h3Competenze ed esperienza /h3 ul liMaster's Degree in Engineering, Information Technology, Computer Science or related disciplines.
/li liMinimum 5 years of experience in Product Management, Product Ownership, Service Delivery Management or Digital Services roles.
/li liProven experience managing customer-facing digital products and services within Automotive, Defence, Aerospace, Industrial Manufacturing or related sectors.
/li liStrong knowledge of Microsoft Dynamics CRM.
/li liGood understanding of Microsoft Azure cloud environments and digital platform architectures.
/li liExperience working with Agile methodologies and DevOps-based delivery models.
/li liSolid understanding of Service Management principles, SLA governance, incident management and support operations.
/li liDemonstrated ability to operate effectively at both strategic and operational levels.
/li liExperience leading cross-functional teams and coordinating multiple stakeholders.
/li liStrong customer orientation, problem-solving skills and commercial awareness.
/li liExcellent communication and stakeholder management capabilities.
/li liFluent English (minimum C1 level).
/li /ul pCompleta l'offerta - Annual salary ranging from EUR60,000 to €70,000.
/p pRole to drive strategy, roadmap, and performance of customer-facing digital platforms in an international setting.
/p pHybrid working model.
/p pWork Location Bolzano /p /p #J-*****-Ljbffr

📌 Product Owner And Digital Service Manager... (Bolzano)
🏢 Michael Page
📍 Bolzano