pExide Technologies is a leading provider of advanced energy storage solutions for the automotive and industrial markets.
The company designs, manufactures, and markets current and next-generation battery technologies used in a wide range of applications, serving global markets with world-class products, technical expertise, and value-added services under well-known brands.
/ppExide is looking for a strongCustomer Quality Engineer /strong, who acts as the primary link between customers and the manufacturing plant.
He/She represents the voice of the customer within the organization and is responsible for ensuring customer satisfaction through effective communication, problem-solving and continuous improvement activities.
The role supports the resolution of customer claims and quality issues, ensures compliance with customer requirements and quality standards, and works closely with cross-functional teams to drive operational excellence.
When assigned to a specific customer, he/she may act as Quality Leader, representing the company from a quality perspective and supporting customer satisfaction, risk management and performance improvement.
/ppstrongMain Tasks /strong /pulliUnderstand customer requirements and define appropriate preventive and corrective action plans.
/liliAct as the voice of the customer within the organization, promoting a customer-focused quality culture.
/liliCoordinate with internal departments to collect information, prepare documentation and provide customer reports.
/liliManage customer claims, warranty issues and audit findings, ensuring timely investigation, root cause analysis and corrective actions.
/liliPrepare, support and follow up customer audits, ensuring compliance with customer expectations and quality standards.
/liliConduct and support internal system, process and product audits.
/liliSupport customer-requested testing activities,



new product launches and product/process homologation projects.
/liliDeliver training and awareness activities related to customer requirements and quality standards.
/liliMonitor and report on customer quality KPIs, including PPM, warranty performance, non-conformities and claims status.
/liliLead or participate in cross-functional problem-solving and continuous improvement initiatives using methodologies such as 8D, FMEA and Six Sigma.
/liliAct as Quality Leader for assigned customers, ensuring customer satisfaction, risk assessment and continuous quality improvement.
/liliExercise the authority to stop processes or products in the event of quality-related non-conformities.
/li /ulpstrongRequirements /strong /pulliBachelor#39;s Degree in Engineering, Manufacturing, Industrial Management or a related discipline.
/liliExperience in Quality within a manufacturing or industrial environment.
/liliAutomotive industry experience and knowledge of APQP and PPAP are considered a strong advantage.
/liliExperience working with international customers and cross-functional teams in a multinational environment.
/liliPractical knowledge of quality tools and methodologies, including APQP, PPAP, SPC, MSA, 8D and FMEA.
/liliKnowledge of system, process and product auditing methodologies.
/liliUnderstanding of manufacturing processes, customer requirements and international quality standards (ISO ****, IATF ***** and VDA).
/liliProficiency with Microsoft Office and quality management software.
/liliFluent written and spoken English.
/liliStrong communication, customer management, teamwork, analytical and problem-solving skills, with the ability to manage priorities and drive results in a fast-paced environment.
/li /ulpstrongWhat we offer /strong /ppExide offers a multinational and dynamic environment, an attractive compensation package, company meal service and the opportunity to grow and develop within an international organization.
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📌 Customer Quality Engineer (Bardi)
🏢 Exide Group
📍 Bardi