Support and continuously improve IT service management processes across GETEC

Coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners

Monitor and report on service performance, KPIs, SLAs, XLAs, and operational metrics

Support incident, problem, change, request, and major incident management processes

Facilitate service review meetings and operational governance forums

Assist in root cause analysis and contribute to continual service improvement initiatives

Maintain service documentation, process standards, operational procedures, and knowledge management records

Support supplier and vendor performance management activities

Ensure compliance with security, risk, audit, and governance requirements

Contribute to service transition, operational readiness, and change implementation activities

Identify opportunities for process optimization, automation, and operational efficiency improvements

Support initiatives improving employee and customer experience throughout the service delivery lifecycle

Requirements

Completed Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field

Relevant certification such as ITIL Foundation is desirable

3 to 5 years of experience in IT service management within medium to large enterprise environments

Experience working in IT operations, service management, or service governance functions

Strong understanding of IT service management principles and operational processes

Experience with service reporting, KPI management, and operational analytics





Familiarity with ITSM platforms such as ServiceNow and related service management tools

Good knowledge of reporting and analytics solutions such as Power BI

Experience working with suppliers, support teams, and operational stakeholders

Strong organizational, coordination, and communication skills

Ability to manage multiple priorities and stakeholders simultaneously

Analytical mindset combined with strong problem-solving capabilities and attention to detail

Standardization-oriented approach

English C1

Core Competencies
Demonstrates expertise in IT Service Management processes, including incident, problem, change, and request management, while ensuring compliance with security and governance requirements. Proficient in service performance monitoring, reporting, and operational analytics to drive continual service improvement and enhance stakeholder collaboration.

Highest-signal resume keywords

IT Service Management

ServiceNow

KPI Management

ITIL Foundation

Operational Analytics

ATS Optimization Keywords
Hard Skills

Incident Management

Problem Management

Change Management

Request Management

Service Reporting

Operational Metrics

Root Cause Analysis

Process Optimization

Service Documentation

Governance Compliance

Soft Skills

Organizational Skills

Coordination Skills

Communication Skills

Analytical Mindset

Problem-Solving Capabilities

Certifications & Qualifications

ITIL Foundation

Industry Keywords

Service Governance

Operational Readiness

Supplier Management

Employee Experience

Customer Experience

Tools & Technologies

Power BI

ITSM Platforms

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📌 Service Management Specialist (Piacenza)
🏢 Altro
📍 Piacenza