This position is within the Core IT Services department, which provides IT infrastructure platforms to the business. You will be part of a global team responsible for IT Service Management & Integration (ITSM&I;), collaborating with colleagues across Europe and Asia.

The team focuses on the ownership, continuous improvement, and execution of key IT processes; manages the ITSM platform (ServiceNow); supports the integration and oversight of service providers; and oversees the service transition of new applications.

This role will be based in Frankfurt, Germany.

What you will do
- Lead ITAM (IT Asset Management, including Software Asset Management) and CMDB-related (Configuration Management Database) projects from initiation to completion, ensuring adherence to project timelines, scope, and budget, including post-project operations.
- Act as process owner for assigned processes, and develop and drive AI use cases to improve maturity and adoption across the organization in collaboration with other Process Owners within ITSM&I.;




- Enable and act as the customer owner counterpart to the outsourcing partner team for the respective scope of managed services.
- Establish and further develop the license management process, including operating model, governance, and tooling.
- Create management decision papers, status reports, risk and opportunity analyses, and other required documentation.
- Ensure compliance with relevant standards (e.g., ITIL), regulations, and best practices in ITAM and CMDB processes, including benchmarking and KPIs.
- Support internal and external audits, including the provision of required evidence and fulfilment of audit requirements.
- Act as the primary subject matter expert for internal and external IT audits, providing timely evidence of asset tracking, software compliance, and CMDB accuracy, and remediating identified audit findings.
- Lead, support, and participate in continuous improvement initiatives to optimize ITAM and CMDB processes, manag

📌 IT Asset (Italia)
🏢 Allianz
📍 Italia