GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our
clients He/She will rapidly gain an understanding of retail fashion luxury
industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

The Intern will be involved in the following activities:

* Welcome clients with a warm and hospitable greeting;

* Build strong relationships with clients in order to discover their needs and
wishes;

* Talk to clients while they wait to be with the Sales Associate in charge of
the Métier they are interested in;

* Manage customer queues through a dedicated app on Hermès devices;

* Support the Sales Associates Team by helping schedule their appointments and
customer visits;

* Manage front and back relationship with the Operations Teams to ensure the
online, after sales service and reservations orders delivery.

PROFILE

* Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

* Fluency in Italian and English. A third language will be considered an
advantage;

* Proficient with Excel / IT tools;





* Willing to work with expected full-time working hours;

* Professionalism, enthusiasm, dynamism, ease of integration and teamwork
complete the profile.

Hermès engages positive and passionate people who own the following
requirements:

* Excellent interpersonal and communication skills, with a customer service
orientation;

* Team player mentality to build meaningful relationships and ability to work
autonomously;

* Availability, flexibility and dynamism to function in a high-pace
environment;

* Determined to be part of a people centric retail project, for which is
required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work
environment, we value, ensure and believe in gender equality, welcoming
individuals of all backgrounds. Join the human adventure of Hermès

A creator, artisan and seller of high-quality objects since

📌 Welcomist Internship (Milano)
🏢 Hermès
📍 Milano